Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Firewall: v21.0 GA: Feedback and experiences

Release Post:  Sophos Firewall v21 is Now Available 

Release Notes: docs.sophos.com/.../sf_210_rn.html

Early Access EAP Thread:  Sophos Firewall: v21.0 EAP1: Feedback and experiences (EAP Thread) 

To make the tracking of issues / feedback easier: Please post a potential Sophos Support Case ID within your initial post, so we can track your feedback/issue.   

Only XGS Hardware is supported - Not XG/SG Hardware. Sophos Home is excluded, as it uses Software, which is supported. 

Firmware update from the CM will be available after the firmware is available to all. Please refer to the standard update process.

Firmware update on Sophos firewall requires a valid support subscription (of any type - paid or trial) after the first 3 free firmware updates.

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  • This problem occurs when any interface display name (logical or physical) contains more than 10 digits at the end of the name. Example PortLAN_12345678912 or VLAN1025_LAN_12345678912. There is no functional impact only a display issue.

    Quick workaround

    Select Export of Configuration:

    • Navigate to Backup and Firmware > Import/Export > Export Selective Configuration.
    • Choose Interface and VLAN to export

    Open the Exported File:

    • Open the exported file in your preferred text editor.

    Modify Display Name:

    • If the interface display name has numeric digits as a suffix (for example VLAN1050_1234567891), ensure that the total number of digits is 9 or fewer.

    Save Changes:

    • Save the modified file.

    Compress the File:

    • Compress the file into a .tar format.

    Import to Firewall:

    • Import the compressed file back into the firewall.
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