Unblock IP that had to many failed login attempts

We have activated the blocking function when someone had too many failed logins.

While this is quite useful to block unwanted third-party login attempts, we sometimes have our own VPN users which fail to enter their password correctly or the TOTP.
Is there a way to manually unblock them? We have set the blocking period quite high, so they are calling us to ask why they can't log in to VPN.

Best regards

Edited TAGs
[edited by: emmosophos at 3:57 PM (GMT -8) on 29 Feb 2024]