Not able to connect SSL VPN

Hello ICR Commercial ,

Thanks for reaching out to Sophos Community.

Cause of the error:

SSL VPN settings are changed on Sophos Firewall, a user is manually disconnected or Sophos Firewall restarts. If the connection uses SSL VPN over TCP, Sophos Firewall sends a connection reset request. If the connection uses SSL VPN over UDP, the connection may reconnect automatically depending on the idle time-out period.

Remedy:

Import a new configuration file into the Sophos Connect client and then reconnect.

1. If your firewall administrator hasn't sent you the file, go to the user portal and download it.
2. Otherwise, go to the user portal to download the ovpn file.

You may also refer to this doc guide on troubleshooting general issues: https://docs.sophos.com/nsg/sophos-connect/help/en-us/AboutSophosConnect/Troubleshooting/General/index.html

Regards,

Hello ICR Commercial ,

Thanks for reaching out to Sophos Community.

Cause of the error:

SSL VPN settings are changed on Sophos Firewall, a user is manually disconnected or Sophos Firewall restarts. If the connection uses SSL VPN over TCP, Sophos Firewall sends a connection reset request. If the connection uses SSL VPN over UDP, the connection may reconnect automatically depending on the idle time-out period.

Remedy:

Import a new configuration file into the Sophos Connect client and then reconnect.

1. If your firewall administrator hasn't sent you the file, go to the user portal and download it.
2. Otherwise, go to the user portal to download the ovpn file.

You may also refer to this doc guide on troubleshooting general issues: https://docs.sophos.com/nsg/sophos-connect/help/en-us/AboutSophosConnect/Troubleshooting/General/index.html

Regards,

Hello Raphael Alganes, thanks for your response on the same! I tried all relatable solution but nothing worked.

Finally, what I found that due to Default certification settings, it wasn't working. After changing the Default Certificates settings to local region, it worked.

Thanks All who contributed into this and tried to help!

Hi ICR,

Thank you for sharing the update.