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Problem downloading the image

Good morning. I want to test Sophos XG Firewall Home Edition. I registered and received an email with a serial number. I created a MySophos account and a Sophos ID. In MySophos I select the "Network Protection" tab and "Download Installer" When I select "Software Installers: Firewall OS Software ISO for Intel Hardware" + download; I always end up at "">download.sophos.com/.../404.html". I tried in various ways - always with the same result. I'm asking for help because I'm helpless.

Endrju

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rfcat_vk 10 months ago in reply to Andrzej Dynus +2 verified

Hi, really sounds like a security problem with your device/network not liking the ISO and causing the server to report the iso is not available. Ian

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0 rfcat_vk 10 months ago

Wlsome to the Sophos support forum. What version are you trying to download?

Ian

XG115W - v20.0.1 MR-1 - Home

XG on VM 8 - v20 GA

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0 Erick Jan 10 months ago in reply to rfcat_vk
Hi Andrzej,

In addition to rfcat_vk, Have you tried the following link?

Sophos Firewall Home Edition
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Andrzej Dynus 10 months ago in reply to Erick Jan

repeatedly, always after filling in the registration fields, I receive a serial number by email and then when I try to download the image, I am redirected to the website "">download.sophos.com/.../404.html".

I turned off the Windows firewall, turned off the antivirus software, checked the possibility of downloading ISO images from other websites and I have no problem :-(
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0 Erick Jan 10 months ago in reply to Andrzej Dynus

Hi Andrzej,

Can you try to use a different device or a different network?

Upon testing, I can download it on my end.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Andrzej Dynus 10 months ago in reply to Erick Jan

I tried with IP addresses in geology: Cypro, USA, Great Britain, Switzerland ... always the same, i.e. inability to download the ISO

it would be good if I could download the image from some other location on the Internet, if possible
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+1 rfcat_vk 10 months ago in reply to Andrzej Dynus

Hi,

really sounds like a security problem with your device/network not liking the ISO and causing the server to report the iso is not available.

Ian

XG115W - v20.0.1 MR-1 - Home

XG on VM 8 - v20 GA

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0 Andrzej Dynus 10 months ago in reply to rfcat_vk

Good, I can use another Internet operator. I will let you know how to check.
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0 Andrzej Dynus 10 months ago in reply to rfcat_vk

Hi, you were right. After changing the operator, I can download the image. There are two options; either the problem is in the synology router or in the xcitium comodo package.
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0 Erick Jan 10 months ago in reply to Andrzej Dynus

Hi Andrzej,

Thank you for sharing the update, and have a great day.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Erick Jan 10 months ago in reply to Andrzej Dynus

Hi Andrzej,

Thank you for sharing the update, and have a great day.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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