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Annoying fan

Gerald Werner over 1 year ago

Today I got a brand new sophos xgs 116 firewall.

This device has an absolutely loud and annoying fan-sound that crashes my ears.

I cannot remember, that older xg sound similar.

Does anybody else experience this high and loud fan with new devices?

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LuCar Toni over 1 year ago +2 suggested

You can generate a Support Case to replace this device. It might be defect.

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0 LuCar Toni over 1 year ago

You can generate a Support Case to replace this device. It might be defect.

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0 LHerzog over 1 year ago in reply to LuCar Toni

eventually you have already read this: Noise level - XGS 107

some devices received a fix. But eventually someone forgot to put it into the latest SFOS? What's your firmware?
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0 Gerald Werner over 1 year ago in reply to LHerzog

The fw level is XGS116 (SFOS 19.5.3 MR-3-Build652

I had to read "NOISE level XGS 107" and will be back soon.
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0 LHerzog over 1 year ago in reply to Gerald Werner

someone mentioned XGS116 in that thread also: community.sophos.com/.../481010
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0 Gerald Werner over 1 year ago in reply to LHerzog

Indeed I am astonished.

The thread you mentioned ist two years old and apparently there is no improvement of the device until now.

Sophos seems not to be able to install appropriate fans in a not so cheap device.

This leaves me shaking my head.
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0 Wayne Folta over 1 year ago in reply to Gerald Werner

I think it's more complex than that. As far as I can tell, it's a combination of the surface on which you put the device and perhaps an assembly defect whereby a gasket (or something) that should be dampening vibrations isn't installed properly. At least that's my observations from an XGS87 that was replaced.

The heat load of an XGS versus an XG is higher, so ears are also attuned to much lower levels. It could be that a slightly larger box and slightly larger fans should have been used, but it is what it is. Sophos replaces such units, so complaining and piling on doesn't make any sense.
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0 LHerzog over 1 year ago in reply to Gerald Werner

Lucar Toni already suggested to RMA the device. It may simply have some hardware issue.
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0 LHerzog over 1 year ago in reply to Gerald Werner

Lucar Toni already suggested to RMA the device. It may simply have some hardware issue.
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