Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Connec Client: Provisioning File only adds SSL VPN Profile, not IPsec Profile!

DuS

Scenario is as follows:

Sophos Firewall Version: 19.5.2, XGS 6500

Sophos Connect Client Version: 2.2.90.1104, Windows 10 22H2

Sophos Firewall is configured for SSL VPN and IPsec VPN.

User adds .pro file in Sophos Connect.

User is prompted for credentials and MFA.

Sophos Connect Client proceeds to download and connect to the SSL VPN, but the IPsec VPN configuration is never downloaded or imported.

It has been ensured that the user in question is assigned both SSL and IPsec VPN Profiles.

If I try with a user that only has IPsec Profile, the client fails with "Could not load profile" and a Windows JavaScript Error, making it impossible to interact with the profile at all.

Please advise.



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  • 0 in reply to LuCar Toni

    I beg to differ:

    Citing from the link you provided:

    "When users double-click the provisioning (.pro) file, it's imported into the Sophos Connect client. Based on the .pro file settings, the client connects to the user portal and automatically imports the remote access SSL VPN (.ovpn) file corresponding to the user and the remote access IPsec (.scx) file into the Sophos Connect client."

  • 0 in reply to DuS

    Seems like the online help is not correct. Let somebody to check. 

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