Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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XG550 BEEPS continuously

Chris Bomberry

Manual indicates a Power issue, red light would illuminate below power supply.  Both power supply lights are green.  Removed one at a time and reboot, keeps beeping continuously.  



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  • +1

    Hi Chris,

    Thank you for reaching out to Sophos Community.

    Kindly reach out to Sophos Support for a potential RMA.

    For urgent cases, I would recommend calling the hotline directly. You may check the following Doc for the nearest region to your place.

    doc.sophos.com/.../index.html

    Also, Kindly include in the case the following information.

    • Short Video of the issue with the beep sound and LED status
    • Have you tried to restart the Appliance? Does the issue remain after the restart
    • Is the device newly purchased?
    • How often do you hear the beep sound?
    • Are you able to ping the FW
    • Able to SSH
    • Can you access the device on webadmin?
    • Can you ping the device when connected via ethernet cable to a system?
    • Can the internal computers access the internet?

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

Reply
  • +1

    Hi Chris,

    Thank you for reaching out to Sophos Community.

    Kindly reach out to Sophos Support for a potential RMA.

    For urgent cases, I would recommend calling the hotline directly. You may check the following Doc for the nearest region to your place.

    doc.sophos.com/.../index.html

    Also, Kindly include in the case the following information.

    • Short Video of the issue with the beep sound and LED status
    • Have you tried to restart the Appliance? Does the issue remain after the restart
    • Is the device newly purchased?
    • How often do you hear the beep sound?
    • Are you able to ping the FW
    • Able to SSH
    • Can you access the device on webadmin?
    • Can you ping the device when connected via ethernet cable to a system?
    • Can the internal computers access the internet?

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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