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Sophos FW activate subscription issue

Dear All, 

            I have a question would like to seek for your help, i have built up a virtual Sophos FW with trial license, and the SN show in the Sophos is C01001xxxxxx, but when ii tried to register the device in Sophos Portal with the SN no in the license paper like C01001xxxxxxx, after i view the deivce, the Sohpos SN show back C01001xxxxxxx, and when i register the subscription with the license key i have its show error i believe its related with mismatch of the SN, in this way do i need to transfer the license from C01001xxxxxx to C01001xxxxxxxx in order to get it fix ? and inside the virtual Sophos portal the "Activate Subscription" button is Grey-out, any help would be appreicated 

keith  



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