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SFP ports/interfaces issue during Firmware Upgrade

Hey Team,

One of my end customer having issue in FW while upgraded SFOS 19.5.1 --> SFP ports/interfaces couldn't respond or stopped working and ethernet ports are working fine.

XGS3100 (SFOS 19.5.1 MR-1-Build278) 

Expecting usual support from my SOPHOS support Team.

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