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user removal via api not working

I am writing following script to delete user. Script is returning status code 200 but user not getting deleted.

{'reqxml': '<Request><Login><Username>XXXXXX</Username><Password>XXXXXX</Password></Login><Remove><User transactionid="1"><Username>YYYY</Username><Name>YYYY</Name></User></Remove></Request>'}

response:

Can anybody Help in this regard

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Vishal_R 6 months ago in reply to Anuradha Kore +2 verified

Hi Anuradha Kore In order to delete the user via API, still username must be specified between tags <Name></Name> which is mandatory. Please ensure you have set that filed as per requirement else it will…

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0 Erick Jan 6 months ago

Hi Anuradha,

Thank you for reaching out to Sophos Community.

Kindly check the older post which might help you - User removal via API not working
API Documentation - https://docs.sophos.com/nsg/sophos-firewall/18.5/API/index.html

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Anuradha Kore 6 months ago in reply to Erick Jan

I already referred all thses links. API script is exact as per older post discussions. In that post the person is able to delete user after altering the script. But in my case script is correct reply getting is 200 but still user not getting Deleted
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+1 Vishal_R 6 months ago in reply to Anuradha Kore

Hi Anuradha Kore In order to delete the user via API, still username must be specified between tags <Name></Name> which is mandatory. Please ensure you have set that filed as per requirement else it will not delete the user.

If the filed is proper then please post sample API query getting used by you to delete the user, so I can review the same.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
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0 Anuradha Kore 6 months ago in reply to Vishal_R

Thanks vishal

Perfect solution. It worked. If possible please update API documentation

Providing my final script for further reference

ipaddress:port/.../APIController

reqxml=<Request><Login><Username>XXXX</Username><Password>YYYY</Password></Login><Remove><User transactionid="1"><Name>ABC</Name></User></Remove></Request>

Output:

<Response APIVersion">1905.1" IPS_CAT_VER">1">

<Login>

<status>Authentication Successful</status>

</Login>

<User transactionid">1">

<Status code">200">Configuration applied successfully.</Status>

</User>

</Response>

Its deleting the user. Here user name is specified inside tag <Name></Name>. ABC is user name in the query.

Thanks a lot.
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0 Vishal_R 6 months ago in reply to Anuradha Kore

Hi Anuradha Kore Thanks for the update, for API documentation update let me check internally.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Vishal_R 6 months ago in reply to Anuradha Kore

Hi Anuradha Kore Thanks for the update, for API documentation update let me check internally.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link.
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