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WAN Port not recognized on ZBOX CI323 with Sophos XG 18.0 MR6

I use a ZBOX CI 323 with XG 17.5, which works flawlessly, but I can't upgrade to the newer 18.0, since this version will not recognize the second LAN port on the device, which is used for WAN access. Using a USB LAN adapter also won't work. Anyone have recommendations, how to get the newer version working?

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alan weir over 1 year ago in reply to Jay H +1

Is it possible that the WAN and LAN port got swapped during the update? When you go to the black and white "installation" screen (for lack of a better word) of the XG install, and go to the network configuration…

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0 Vivek Jagad over 1 year ago

Hello Jay H ,

Thank you for reaching out to the community, I think ZBOX CI323 comes with 2GB memory pre-installed RAM, and v18.0 requires at least 4 GB of RAM. So I believe upgrading RAM should resolve your problem.

Thanks & Regards,
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0 Jay H over 1 year ago in reply to Vivek Jagad

RAM isn't the problem. I have upgraded it earlier to make 18 run at first. Now it will boot, but not recognize the second LAN port..
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0 Vivek Jagad over 1 year ago in reply to Jay H

You can take the backup from v17.5 MR-17, re-image the appliance to v18.06 MR-6 and restore the backup !

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

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0 Jay H over 1 year ago in reply to Vivek Jagad

The configuration was taken from 17.5 successfully. Restoring the backup won't make a change. I think 18.0 just doesn't like the networking hardware anymore.

My main problem is, as soon.as I start playing around with v18 my home network is offline.. my next steps would be to log into v18 via SSH and try to find out how the network hardware is recognized and try to find a solution here, probably a configuration needs to be adapted. But I ain't no Linux expert.
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0 Jay H over 1 year ago in reply to Jay H

From what I have learned from other postings and similar problems, Sophos XG no longer seems to support the used network chipset for the second port in v18. I fear I either have to live with 17.5 or change the firewall software..
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0 rfcat_vk over 1 year ago in reply to Jay H

Hi,

I checked the website and could not identify the NICs. If XG works with v17 then there should not be an issue with v18 or v19. The current version of XG does not support intel NIC series i219. i225 or i226.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 rfcat_vk over 1 year ago in reply to Jay H

Hi,

I checked the website and could not identify the NICs. If XG works with v17 then there should not be an issue with v18 or v19. The current version of XG does not support intel NIC series i219. i225 or i226.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 alan weir over 1 year ago in reply to rfcat_vk

rfcat_vk said:
I checked the website and could not identify the NICs. If XG works with v17 then there should not be an issue with v18 or v19. The current version of XG does not support intel NIC series i219. i225 or i226.

Online search suggests it uses Realtek NICs
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0 rfcat_vk over 1 year ago in reply to alan weir

I have checked a number of sites and none are very helpful other than it has NICs,

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 alan weir over 1 year ago in reply to rfcat_vk

Just curious why the OP went for the v18 of SFOS and not the latest 19.5. Maybe try v19.5.2?
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