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Application filter keeps getting overwritten

FAAC Inc

Hello.  After importing some firewall rules from another XGS3300 running 19.5.0 over the weekend, each morning I'm coming in to find that we can't access the internet. When I check the application filter for "Block high risk (Risk Level 4 and 5) apps", which is the filter we are using for our web filtering firewall rule, all that's there is "All Applications".

I've fixed 2 days in a row by importing that filter set from the other firewall but I need a way to stop that filter from getting overridden.

  

   



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  • 0

    Hi.

    I would suggest you build a local copy of the policy because the imported version appears have issues. I would also suggest you raise a support case to investigate why th imported version is failing.

    Ian

    XG115W - v19.5.3 mr-3 - Home

    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Hi.

    I would suggest you build a local copy of the policy because the imported version appears have issues. I would also suggest you raise a support case to investigate why th imported version is failing.

    Ian

    XG115W - v19.5.3 mr-3 - Home

    If a post solves your question please use the 'Verify Answer' button.

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  • 0 in reply to rfcat_vk

    It didn't get overwritten last night, so now I'm not sure what's going on.  The import was done to try and resolve some other issues we've been having with this device in Teams and Zoom meetings,  I've read through all the recommendations and guides for resolving such issues, but nothing seems to make it better or worse.  I typically see an average of 2% to 3% packet loss according to MS's Teams logs, and sometimes a max packet loss of 70+%, which results in audio dropping on the call, which is really annoying my users.  The other identical model at another site with the same ISP and switches works fine.  

    I think I'm going to backup the config from this unit and restore it on the backup XGS we have to see if it's hardware problem.  If the problem persists, I'm going to rebuild from scratch.  

        

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