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Grub read error

Dear community

Today we had a problem with two XG 135 firewalls. The two firewalls where configured to run in a active-passive HA cluster.

A little while back the passive unit went to a faulty state.

We asked our customer try restarting the faulty unit but it didn't go back to the Auxiliary state.

Today I went to the customer trying to troubleshoot the problem. I wanted to re initiate the HA cluster by disable it on the active unit, factory reset the passive unit and reconfigure HA on the active unit.

When I tried to reset/restart the passive unit I got the following message:

It didn't matter if i pressed 'DEL' 'ESC' or 'F7', With all the options it went to the following error:

Anyone know how to resolve this problem? I was thinking of adding a new image on the firewall via usb, but really want to know if there are any other solutions to this problem.

Thanks in advance!



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  • Dear Erick Jan

    Sadly the unit doesn't have a diskdrive in it so the CD/DVD solution doesn't work for us.

    I created a case id at the Sophos support page and wait til I got an reaction from them to see what to do with the firewall.

    Probaly going to send it RMA.

    Thanks again for the quick replies and the help!

    Frank Boender