New Sophos Support Phone Numbers in Effect July 1st, 2023

Sophos Connect Not Creating config Folder(Continued)

Reopening this discussion:  Sophos Connect Not Creating Config Folder 

because the answer is NOT correct. This faulty installer has NEVER, and I mean N-E-V-E-R created a "config" folder in ANY, and I mean absolutely ANY customers PC, ever, no matter what. And when I tell a customer they have to create that folder in every single host they install it on, that's embarrassing and totally unnecessary. Please fix this ASAP as this has been a problem since forever.                  

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[edited by: Erick Jan at 9:31 AM (GMT -7) on 20 Mar 2023]
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  • Let me take you through the steps:

    I log into the User portal and download the Sophos Connect Client .msi 

    I then go back in and download the Windows Configuration file under the SSL VPN Client section. 

    I install the configuration file and its no where to be found. 

    I then create a "config" folder in the C:\Program Files (x86)\Sophos\Connect directory

    Re-install the configuration file I tried to install once already and BOOM the file is in the config folder I just created above and I can import it.