Sophos Connect Not Creating config Folder(Continued)

What should be fixed? Because i could verify this on multiple installation: The import folder is there? 

Did you verify via installation Log? 

Even the most used script by twister5800  uses the Import Folder:  Sophos Firewall: Sophos Connect Migration script from UTM SSL VPN 

If this folder was not there, this would not work?  

Let me take you through the steps:

I log into the User portal and download the Sophos Connect Client .msi 

I then go back in and download the Windows Configuration file under the SSL VPN Client section. 

I install the configuration file and its no where to be found. 

I then create a "config" folder in the C:\Program Files (x86)\Sophos\Connect directory

Re-install the configuration file I tried to install once already and BOOM the file is in the config folder I just created above and I can import it. 

Let me take you through the steps:

I log into the User portal and download the Sophos Connect Client .msi 

I then go back in and download the Windows Configuration file under the SSL VPN Client section. 

I install the configuration file and its no where to be found. 

I then create a "config" folder in the C:\Program Files (x86)\Sophos\Connect directory

Re-install the configuration file I tried to install once already and BOOM the file is in the config folder I just created above and I can import it. 

Why are you doing this entire process with User Portal etc? 
Use the .pro file, you can create. https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/RemoteAccessVPN/VPNSConProvisioningFile/index.html

Then you install the Sophos Connect via MSI. This should generate the Import Folder. The import folder will simply be watched by the process of Sophos Connect. If there is a file, Sophos connect will import it. 

So can prepare the file (pro), then you install the Sophos Connect via MSI (deployment via GPO or manual) and in this state should the \import\ be available. Then you move the .pro in this folder. 

Thats all you need to do. 

See the video in the online help. 

Ok Ill watch the video.