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QR code missing in SFOS 19.5.0

Upgraded from 18.5 to 19.5 recently and found that i am unable to view user / admin QR codes under the authentication / one time password section. If a user changed a phone or lost, we would usually login to XG and see the QR code and scan it on the user's new phone. Now i am not able to see that option and am required to remove the user from XG and start  resyncing his profile from AD to XG and asking the user to login to the XG user portal and then scan the QR code. Since user portal is blocked from the web, i would appreciate if there is a quick solution for this. 



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  • Hi,

    from memory there was a change to the QR code display in v19.5. I suggest you review the release notes for v19.5

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

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  • Hi,

    from memory there was a change to the QR code display in v19.5. I suggest you review the release notes for v19.5

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

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