We've moved to Sophos Connect and have found that some of our users are losing their connections in the app.
For instance, as part of a software deployment, we will push Sophos Connect and the Provisioning File to the client with an automatic import. This Provisioning File will then import two SSL VPN gateways to the client.From here, they can connect and everything seems well.
However, without a known reason these will at times vanish from the Connect app. The user has to then manually import the connections via the provisioning file to get these back - again, they can then vanish without explanation.
This is especially problematic as the users will then have to come back on site for the policy to download, as the User Portal is not available to them over the WAN.
Whilst we could enable the User Portal on the WAN, it exposes the Firewall to abuse. So this is a step we want to avoid. Additionally, it wouldn't appear to be the cause as to why the user's Connect Gateway Connections are vanishing.
We are running SFOS 19.5.0 GA-Build197 and Sophos Connect 2.2.90.1104.
Can anyone advise?
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