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Can't update from SFOS 19.0.1 MR-1-Build365

Angelone

I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the following available versions: 

SFOS 19.5.0 GA-Build197
GA
SFOS 19.0.2 MR2-Build472
MR

But I can't update to any of them. I also tried to download the firmware from the License and Portal but after uploading the sig file nothing happens.

Can anyone help me to solve this issue?

Thanks



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  • 0

    Hi Angelone

     It seems the hardware doesn't have the standard configuration to meet the firmware requirements.

    Thanks and Regards

    "Sophos Partner: GuiNet Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Bharat J

    Hi Bharat,

    thanks for the reply but I can't understand. I'm running on a KVM virtual machine, which requirements are needed for those versions?

  • 0

    Hi  ,

    the upgrade-path should be OK.

    What you can do is:

    - do a manual upgrade with the upgrade-files from your mysophos portal to 19.5 GA

    - upgrade to 19.0. MR2 and then an upgrade to 19.5. MR1 (19.5. GA is not supported if you are on 19.0. MR2!)

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 MR 2

    If a post solves your question please use the 'Verify Answer' button.

  • 0

    Can you check the device storage? 

    Go to the CLI and do # df -h 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Hi   I tried to manually update to 19.0.2, downloading the firmware from the Sophos Portal, but when I upload the sig file nothig happens.

      I'll try to check the available space and I let you know

  • 0

    Hello,

    I understand that you are on 19.0.1 MR-1-Build365 currently. You could try to manually update/upgrade, then:

    You use that upload button after you downloaded the firmware update file from Sophos from your account.

    I would recommend going to 19.0.2 first.

    I guess your window in the screenshot above has 18.5.x or 19.0.0 and 19.0.1 as entries, I already upgarded, as you can see.

    You would have the upload button beneath the inactive firmware image, of course. So you replace the inactive image and the boot from it.

    Be careful while reading messages during that procedure, there are some upgrade paths that don't migrate config data to the new image.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Angelone

    Did you select the right file (software version and not hardware)?

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 MR 2

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Thomas_XG

    In the Sophos Portal I've used the serial number to find the available firmware and then I downloaded it.

  • 0 in reply to PhilippRusch

    Hi , thats exactly what I tried to do. I've tried to upload the 19.0.2 version on to top the 19.0.0 (that is the currently inactive version). Selecting "Upload and boot" it loads for a while and then stop without any error message

  • 0 in reply to Angelone

    Sounds like a browser issue - did you try another one?

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 MR 2

    If a post solves your question please use the 'Verify Answer' button.

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