Can't update from SFOS 19.0.1 MR-1-Build365

Question

I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the following available versions:

SFOS 19.5.0 GA-Build197

GA

SFOS 19.0.2 MR2-Build472

MR

But I can't update to any of them. I also tried to download the firmware from the License and Portal but after uploading the sig file nothing happens. 
 Can anyone help me to solve this issue? 
 Thanks

LuCar Toni · Accepted Answer

So you are affected by this issue: community.sophos.com/.../504883

Bharat J · Answer

Angelone said: an option to solve it is contact the Sophos support but I'm using an home license,

LuCar Toni · Answer

Using a new Image and restore the backup will resolve the issue quickly.

LuCar Toni · Answer

Yes. You see: Your firewall has only 684MB space free /var/. The Update will require the duplicate space due the fact we need to unzip the file. The issue is: your firewall needs to be fixed.

Angelone · Answer

I've installed the new image from scratch and then I've restored the backup and everything worked properly. Now I'm running the version 19.5.0 GA because the firewall updated itself on the first boot. Thanks to everyone for the support

PhilippRusch · Answer

One thing you can try: make a configuration backup (better two) and setup a new appliance from scratch. Then restore your backup and enjoy.

PhilippRusch · Answer

Hello, 
 I understand that you are on 19.0.1 MR-1-Build365 currently. You could try to manually update/upgrade, then: 
 
 You use that upload button after you downloaded the firmware update file from Sophos from your account. 
 I would recommend going to 19.0.2 first. 
 I guess your window in the screenshot above has 18.5.x or 19.0.0 and 19.0.1 as entries, I already upgarded, as you can see. 
 You would have the upload button beneath the inactive firmware image, of course. So you replace the inactive image and the boot from it. 
 Be careful while reading messages during that procedure, there are some upgrade paths that don't migrate config data to the new image.

Can't update from SFOS 19.0.1 MR-1-Build365

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