Can't update from SFOS 19.0.1 MR-1-Build365

I'm running a Sophos XG Firewall on a Proxmox environment with a personal license. Every time I login into the Firewall console it suggest me to update to version 19.5.0 but if I press download nothing happens. If I go into the Firmware tab I see the following available versions: 

SFOS 19.5.0 GA-Build197
GA
SFOS 19.0.2 MR2-Build472
MR

But I can't update to any of them. I also tried to download the firmware from the License and Portal but after uploading the sig file nothing happens.

Can anyone help me to solve this issue?

Thanks



Edited TAGs
[edited by: emmosophos at 7:09 PM (GMT -8) on 20 Feb 2023]
Parents
  • Hi  ,

    the upgrade-path should be OK.

    What you can do is:

    - do a manual upgrade with the upgrade-files from your mysophos portal to 19.5 GA

    - upgrade to 19.0. MR2 and then an upgrade to 19.5. MR1 (19.5. GA is not supported if you are on 19.0. MR2!)

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 GA

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi  ,

    the upgrade-path should be OK.

    What you can do is:

    - do a manual upgrade with the upgrade-files from your mysophos portal to 19.5 GA

    - upgrade to 19.0. MR2 and then an upgrade to 19.5. MR1 (19.5. GA is not supported if you are on 19.0. MR2!)

    _______________________________________________________

    Sophos SG 210 with Sophos XG Home - 19.5 GA

    If a post solves your question please use the 'Verify Answer' button.

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