This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Installing Tunnelblick on mac to connect to XGS126 SLL VPN

I am trying to help a mac user to connect to our SSL VPN. Using the Sophos client connect app. It is not supported on mac according to sophos support. Sophos support sent me instructions on setting up Tunnelblick however as is often the case, the instruction differ from what I'm seeing. the instructions say to use the user portal to download the configuration files by going to the SSL VPN tab and clicking on "Download Configuration for Other OSs" When I go to the user portal there is no such tab there is only a VPN tab and on that tab the links there is only "Download for Windows, macOS, Linux" and "Download for Android and iOS"

The instructions seem to be outdated, will the config file that downloads when I click "Download for Windows, macOS, Linux" work with Tunnelblick? is there a better option for mack then TunnelBlick? and help would be appreciated.

This thread was automatically locked due to age.

Top Replies

Vivek Jagad over 1 year ago +1 verified

Hello rtooone , Thank you for reaching out to the community, continue to download and use the config by clicking on the option "Download for Windows, macOS, Linux." if you face any troubles, please feel…

+1 Vivek Jagad over 1 year ago

Hello rtooone ,

Thank you for reaching out to the community, continue to download and use the config by clicking on the option "Download for Windows, macOS, Linux." if you face any troubles, please feel free to revert here or reach out to the Sophos Support.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Log a Support Case | Sophos Service Guide
Best Practices – Support Case

Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

Cancel
0 Erick Jan over 1 year ago

Hi rtooone,

Thank you for reaching out to Sophos Community.

Have you checked the following Techvid for Tunnelblick? Or it is the same as the instruction sent to you?

https://techvids.sophos.com/watch/X9uDEtUAmmbw6LrZAWNXnm

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 rtooone over 1 year ago in reply to Vivek Jagad

Thank you, this worked.
Cancel
Vote Up 0 Vote Down

Cancel
0 rtooone over 1 year ago in reply to Erick Jan

Thank you for your reply. yes i did use that video. it also differs from my version. I did follow Vivek's suggestion to go ahead and use the Download for Windows, macOS, Linux link and it did work. I was just concerned that it was for the sophos connect not necessary tunnel blick. also I got a test mac to try it on. didn't want to do all this on the clients mac until I knew it would work.
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan over 1 year ago in reply to rtooone

Hi rtooone,

That is great to hear. Feel free to post any queries here in the community. Thank you

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel