Hello, I cannot change Encryption password for local backup.tailf /log/applog.log /log/validationError.log
==> /log/applog.log <== Feb 06 19:24:38Z apiInterface:: Deleting Entity and Event for legacy mode base operation Feb 06 19:24:38Z Request type = 1 Feb 06 19:24:38Z apiInterface:versionsupported: true. Feb 06 19:24:38Z apiInterface:request mode -> 182. Feb 06 19:24:38Z apiInterface:Current ver :::'1905.1' Feb 06 19:24:38Z apiInterface:entityjson::::::::system::backuprestore=HASH(0xbd2ff30) Feb 06 19:24:38Z Info:: Transaction will not be rolled back for opcode set_backup_schedule. If any operation fails, request is part of multiple request : Feb 06 19:24:38Z decrypt password failed ==> /log/validationError.log <== ********** Entity json validation log:6-2-2023 19:24:38Z Objectname=system::backuprestore => Validation start for: ___meta - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: ___serverprotocol - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: ___username - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: currentlyloggedinuserid - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: encryptpassword - Inside functin Validating type : SCALAR,STRING - Validating 'datatype' : Result=true - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: ftppath => Validation start for: prefix => Validation start for: ___cmrequest - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: ___cmenabled - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: ___component - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: mode - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: sendtype - Inside functin Validating type : SCALAR,STRING - Validating 'datatype' : Result=true - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: ___serverport - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: mailloginterval - Inside functin Validating type : SCALAR,STRING - Validating 'datatype' : Result=true - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: ___serverip - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: currentlyloggedinuserip - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: APIVersion - Validating 'validateValidAndInvalidInput' for type SCALAR => Validation start for: transactionid - Validating 'validateValidAndInvalidInput' for type SCALAR Length Of The ErrorList 0 ********** Entity json validation log End FOR :6-2-2023 19:24:38Z Objectname=system::backuprestore
Hello Tom- ,Thank you for reaching out to the community, Can you share the default cert screenshot ?
Thanks & Regards,_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Sophos Community | Product Documentation | Sophos Techvids | SMSIf a post solves your question please use the 'Verify Answer' button.
I also did try to recreate the certificate. It worked, but issue still remains.
I would request you to log a support service request and revert us with the service request number here so that we can expedite the process further !
So that means no solution for System: SFVH?
Hi Tom,
As Vivek has stated, we’re requesting you to create a case so that the issue can be further isolated and troubleshoot.
By creating a case, we can have a better troubleshooting process and thorough checking of the device.
You may reach the Sophos Hotline via this link https://soph.so/SophosSupport
Erick JanCommunity Support Engineer | Sophos Technical SupportSophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'Verify Answer' link.
Erick, i did get this, but as you may know it is not possible to create a support case with SFVH. So how we go ahead?
Apologies, it slips my mind. I'll coordinate this with Vivek and our internal team.
I've sent you a DM. Thank you