This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

WiFi stopped working after a week with 19.5 GA and XG125

Hi,

i upgraded XGS 2100 and XG125 to 19.5 GA.
I had some minor issues with VPN S2S and IKEv1.
Most feature where fine for a week now.

Today at the XG125 WiFi stopped working.

Clients get a IP Adress and thats it, no Internet access or other access

from XGS2100 i can ping the wireless clients
from XG125 i can´t ping any wireless clients.

The setup for XG125 worked for the last week, today Wifi fails at XGS125.

All Clients are offline now!

need help



This thread was automatically locked due to age.
Parents Reply Children
  • All AP´s are affected ..

    I had some Rev 01 and Rev 05 APX320 and one AP15 that didn´t allow any connected client to surf the web.

    All AP´s did send their SSID, but the clients did´nt get any IP´s.
    Wireless clients did show up in SFOS, but no traffic at all.

    No tcpdump and tracelogs showed no sign of data.
    Even a ANY to ANY FW Rule had no traffic

    Sophos support did a great job and investigated about 160 minutes online...
    Finally they found the culprit, the SFOS 19.5 did unplugged the Wireless NIC ...

    We removed the WiFi GuestAP and removed the Wireless NIC, after adding this again all was fine.

    But he didn´t had any idea why 19.5 GA lost the Interface during normal load...

    The case is closed already ...

  • Hi JuergenB, 

    Can you share the Support case ID you had with Support? 

    Would you be willing to open a Support access tunnel to your XGS125, so Engineering can investigate why the wireless NIC stopped working? If so, please PM me the support access ID.

    Thanks.