I have 2 DC in my domain, and I installed STAS Suite (Agent and Collector) in one of the DC. The issue is STA Collector not showing Sophos Firewall IP address on Sophos Appliance, It appears some often and disappear when I restart the STAS. I tried all firewall rules are configured properly.
And also other issue is that CAA users are frequently experienced the disconnection and need again re-connection.
Hello Shameer Abdurahman ,
Thank you for reaching out to the community, please refer the best practice a Techvid.
Check if STA Collector communicating with Sophos Firewall, [STA Collector > XG Firewall (UDP 6060)]
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
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Hello vivek,
Refer below, I noticed one issue for Agent Test connectivity getting failed and other test are succeful. I checked all firewall rule are made for 5566 and 6677 for Inboud and 6060 for outbound. Looking forward further diagnose the issue.
Ensure the following services are allowed on the AD Server. [outgoing/incoming] and see if any other endpoint is not blocking the request for STAS application.
The Active Directory server should have the following ports open:
You only need to enable the following ports if you use these methods:
Workstation Polling Method (WMI) or Registry Read Access:
Logoff Detection Ping:
STAS Collector Test:
STAS Configuration Sync:
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Ensure the following services are allowed on the AD Server. [outgoing/incoming] and see if any other endpoint is not blocking the request for STAS application.
The Active Directory server should have the following ports open:
You only need to enable the following ports if you use these methods:
Workstation Polling Method (WMI) or Registry Read Access:
Logoff Detection Ping:
STAS Collector Test:
STAS Configuration Sync:
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
