Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Bricked XGS?

GiZZoR

Hi there,

I just received a XGS 136, and I think it's DOA, as I don't get any link lights from any of the ports (1-12).
I was able to connect to the console, and it appears to boot normally.
If I boot into SFLoader, I immediately get the error "Invalid appliance port sequence", and it's then followed by "PortA not found: Failed to initialize network device".

Am I correct in my assumption that this unit is dead / has some hardware failure?

Thanks!



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  • 0

    Thanks   and  

    I was able to upgrade/reinstall the firmware using HW-19.0.1, but the network still doesn't come up, and there are errors during boot. Disk error (DRDY ERR - UNC), squashfs errors (I assume related to disk error) and an I/O error when running lspci (also disk related?).

    Ran a disk test from SFLoader, got 300 errors. A brief google search leads me to believe that the NVME disk is going bad; has bad connection; or there is an issue with NCQ (but not sure that applies here?). 

    Unfortunately I think this unit has a faulty hard drive, so I'll open a ticket.

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  • 0

    Thanks   and  

    I was able to upgrade/reinstall the firmware using HW-19.0.1, but the network still doesn't come up, and there are errors during boot. Disk error (DRDY ERR - UNC), squashfs errors (I assume related to disk error) and an I/O error when running lspci (also disk related?).

    Ran a disk test from SFLoader, got 300 errors. A brief google search leads me to believe that the NVME disk is going bad; has bad connection; or there is an issue with NCQ (but not sure that applies here?). 

    Unfortunately I think this unit has a faulty hard drive, so I'll open a ticket.

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