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licence error - home licence

Derrick Groff

I had a hardware failure and needed to rebuilt my system.

I reloaded the replacement unit from the source ISO and the system came up and I was able to connect to the internet. 

I tried to register the replacement unit with my existing SN and I am unable to do that.

I says it is unable to reach the license server. 

I used curl from the the advance SSH session and received a certificate error from the Sophos site. 

SN  C01001XXXXXXX

Thank you for your assistance with this. 

Sincerely 

Derrick Groff



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  • 0 in reply to emmosophos

    I did verify, the default certificate is filled out. 

    This is different hardware from when I originally provisioned the FW. 

    The original unit expired on me. 

    What should I try next?

    Thanks 

    Derrick 

  • 0 in reply to Derrick Groff

    Please share the error or error message you are getting while syncing the license under Administration > Licensing click on Synchronize

    Also, login to Sophos XG with SSH and Go to option 5>3  and execute the below command : 

    tail -f /log/licensing.log

    SFVUNL_KV01_SFOS 19.0.1 MR-1-Build365# tail -f /log/licensing.log

    SFVUNL_KV01_SFOS 19.0.1 MR-1-Build365# cish
    console> dnslookup host eu-prod-utm.soa.sophos.com
    Domain Name Server# 127.0.0.1
    Domain Name # eu-prod-utm.soa.sophos.com
    Resolved Address 1# eu-prod-01-utm.soa.sophos.com.
    Resolved Address 1# 34.247.134.28
    Resolved Address 2# 54.171.170.20
    Resolved Address 3# 52.18.17.127
    Total query time # 151.97 msec

    Thanks and Regards

    "Sophos Partner: Networkkings Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • +1 in reply to Derrick Groff

    The hardware clock was incorrect. 

    Once I reset the hardware clock, I was able to successfully register my installation. 

    Thank you for your assistance. 

    Derrick

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