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licence error - home licence

Derrick Groff over 1 year ago

I had a hardware failure and needed to rebuilt my system.

I reloaded the replacement unit from the source ISO and the system came up and I was able to connect to the internet.

I tried to register the replacement unit with my existing SN and I am unable to do that.

I says it is unable to reach the license server.

I used curl from the the advance SSH session and received a certificate error from the Sophos site.

SN C01001XXXXXXX

Thank you for your assistance with this.

Sincerely

Derrick Groff

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Top Replies

emmosophos over 1 year ago in reply to Derrick Groff +1

Hello Derrick, Make sure the Sophos Firewall Default Certificate is filled out. Regards,

0 rfcat_vk over 1 year ago

Hi,

please remove you serial number or change it so it is not legible. Please check both dns and time on your new unit.

ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

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0 Derrick Groff over 1 year ago

I have done that and all is correct.

I am able to access the Licensing url using curl from the console but receive a certificate error from the licensing site.

I am unable to edit the original message.

Thanks

Derrick
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0 emmosophos over 1 year ago in reply to Derrick Groff

Hello Derrick,

Make sure the Sophos Firewall Default Certificate is filled out.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Derrick Groff over 1 year ago in reply to emmosophos

I did verify, the default certificate is filled out.

This is different hardware from when I originally provisioned the FW.

The original unit expired on me.

What should I try next?

Thanks

Derrick
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0 Bharat J over 1 year ago in reply to Derrick Groff

Please share the error or error message you are getting while syncing the license under Administration > Licensing click on Synchronize

Also, login to Sophos XG with SSH and Go to option 5>3 and execute the below command :

tail -f /log/licensing.log

SFVUNL_KV01_SFOS 19.0.1 MR-1-Build365# tail -f /log/licensing.log

SFVUNL_KV01_SFOS 19.0.1 MR-1-Build365# cish
console> dnslookup host eu-prod-utm.soa.sophos.com
Domain Name Server# 127.0.0.1
Domain Name # eu-prod-utm.soa.sophos.com
Resolved Address 1# eu-prod-01-utm.soa.sophos.com.
Resolved Address 1# 34.247.134.28
Resolved Address 2# 54.171.170.20
Resolved Address 3# 52.18.17.127
Total query time # 151.97 msec

Thanks and Regards

"Sophos Partner: Networkkings Pvt Ltd".

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+1 Derrick Groff over 1 year ago in reply to Derrick Groff

The hardware clock was incorrect.

Once I reset the hardware clock, I was able to successfully register my installation.

Thank you for your assistance.

Derrick
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