Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 3 replies
  • Answers 2 answers
  • Subscribers 37 subscribers
  • Views 2228 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XGS No Manual Bounce for emails?

Yogi_Bear_79

Another UTM vs XGS comparison. 

Would be nice to be able to manually bounce an email back to my internal senders. Rather than wait for it timeout (72 hours). I usually find myself figuring out how the mis-addressed it, then contacting them and sending a snip of the failure, and telling them to resend with corrections. Miss the time i could click bounce. 



This thread was automatically locked due to age.
Parents
  • 0

    Hello there,

    Thank you for contacting the Sophos Community.

    The Sophos Firewall has the retry bottom in the Mail Spool menu unless you’re referring to another option/different feature.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    The UTM had the option to bounce it back to the internal sender.  Right now if a users typo's the address to the recipient, it will sit in the spool for 72hours.  On the UTM, when it was identified, the administrator could bounce it back to the sender, in lieu of waiting. Now the only option we have is to delete it, or let it time out.  Usually we end up manually contacting the sender and explaining why their email failed (they didn't know it did yet). Once we explain , we delte the origianl bad one. 

Reply
  • 0 in reply to emmosophos

    The UTM had the option to bounce it back to the internal sender.  Right now if a users typo's the address to the recipient, it will sit in the spool for 72hours.  On the UTM, when it was identified, the administrator could bounce it back to the sender, in lieu of waiting. Now the only option we have is to delete it, or let it time out.  Usually we end up manually contacting the sender and explaining why their email failed (they didn't know it did yet). Once we explain , we delte the origianl bad one. 

Children
Unfiltered HTML