i have a bricked APX320 and Sophos doesn´t response to Support Ticket Requests within a in a timely manner, so i am currently on my own.
The XGS Log shows for a few days ..
[P52003XXXXXXX2] Corrupt payload. Device may have wrong key. MD5 of the key is aad09edf7c24f8658f5f91234567805. Delete device to re-register it.
Is there anything i can do with this APX320
I already tried the Flash Recovery Tool, but this doesn´t detect the APX.I uses a Clean Windows 10 PC, a PoE Adapter and two LAN CablesBut the APX320 is not seen by this tool.
juergenb52 is this the same APX320 you're asking about in
i had a call from Sophos, they think it‘s faulty and the will RMA this…I think the Hardware release has some changes but the serial did‘nt reflect the Hardware and flash fails…
Yes we believe there's potentially a HW issue on your APX320 and is going to RMA that device for you. We don't think this is related to the 11.0.020 firmware as we have had no other reports of this.
i could break the autoboot of this APX and a good one, then I dump the Flashmemory and extract the uBoot image.
Maybe a windiff will shine some light into the images, but I think the only diff will be the MAC and serial, that’s printed on the label…
Checking on your case, I can see the engineer sent you the RMA form, however, there hasn't been a reply from you with the info requested, reply at your earliest so the engineer can go ahead and do the RMA.
i didn´t received any mails from sophos.today i checked the support cases online and i can see that ...
Sophos send the RMA email to firstname.lastname@example.org ...i will proceed with RMA on tuesday