i have a bricked APX320 and Sophos doesn´t response to Support Ticket Requests within a in a timely manner, so i am currently on my own.
The XGS Log shows for a few days ..
[P52003XXXXXXX2] Corrupt payload. Device may have wrong key. MD5 of the key is aad09edf7c24f8658f5f91234567805. Delete device to re-register it.
Is there anything i can do with this APX320
I already tried the Flash Recovery Tool, but this doesn´t detect the APX.I uses a Clean Windows 10 PC, a PoE Adapter and two LAN CablesBut the APX320 is not seen by this tool.
Hello juergenb52,Thank you for reaching out to the community, could you please share the support service request ?And meanwhile can you refer the operating instructions especially the LED Status: https://www.sophos.com/en-us/medialibrary/PDFs/documentation/sophos-operating-instructions-apx-320-530-740-oina.pdf
Thanks & Regards,_______________________________________________________________
Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
Sophos Community | Product Documentation | Sophos Techvids | SMSIf a post solves your question please use the 'Verify Answer' button.
Case ID is 05705138
The APX320 LED shows all sort of colors (Off, Green solid, Green flashing, Red Solid).
1. Red flashing2. short yellow3. Green solid4. Green flashing5. Red solid
Console Log shows a normal boot process
The APX320 works fine with AP FW 11.0.019 on an old XG106w ...But this XG106w will update now to 19.5 EAP ...
Hey juergenb52 , thank you for the support case details !!EAP [early access program] versions will not be supported by the support team. So APX with the old is still working fine right ?Meanwhile I'll check it internally with the support escalation engineer to get this progressed !!
APX320 worked fine with SFOS 18.5.3 and AP FW 11.0.019 (@XGS2100)APX320 worked fine with SFOS 19.0.0 and AP FW 11.0.019 (@XG106w)
But will not work with AP FW 11.0.020
APX320 doesn´t work with SFOS 18.5.3 and AP FW 11.0.020 (@XGS2100)
Sophos has no intention for a RMA request
I complained 3 days ago (send message to FloSupport, but not answered yet).
Okay I'll check with the team, and have you tried with the Sophos Central wireless juergenb52...?
No, i didn´t tried with Central wireless and this APX320.I will testing central wirelss with some old AP15 and learn about the options.
I need to wait for 19.5 GA or 19 MR2, before i am going to update the XGS2100. The XGS2100 keeps crashing randomly and i have a hotfix from engineering.
maybe with 19.5 GA or MR2 i will add the XGS to central wireless.
maybe i will try with XG106w ...
Alright keep us posted regarding the APX status if planned to configure on the Sophos Central wireless !!I have informed the support team further !!
juergenb52 is this the same APX320 you're asking about in
i had a call from Sophos, they think it‘s faulty and the will RMA this…I think the Hardware release has some changes but the serial did‘nt reflect the Hardware and flash fails…
Yes we believe there's potentially a HW issue on your APX320 and is going to RMA that device for you. We don't think this is related to the 11.0.020 firmware as we have had no other reports of this.