Re-Image failed XGS87 - NPU was not found on PCI BUS!

sounds like NPU is disabled on BIOS if that is even possible.

I can't access any settings like NPU from the BIOS. I think it's not possible to disable the NPU via BIOS.

       Aptio Setup Utility - Copyright (C) 2021 American Megatrends, Inc.
          Advanced
/----------------------------------------------------+-------------------------\
|  CPU Configuration                                 |View Memory Information  |
|                                                    |related to Node 0        |
|  Module Version: StoneyCPU 018                     |                         |
|  AGESA Version : StoneyPI 1.3.0.C                  |                         |
|                                                    |                         |
|> Node 0 Information                                |                         |
|                                                    |                         |
|  SMU System Configurati   [12W POR Configura...]   |                         |
|                                                    |                         |
|                                                    |-------------------------|
|                                                    |><: Select Screen        |
|                                                    |^v: Select Item          |
|                                                    |Enter: Select            |
|                                                    |+/-: Change Opt.         |
|                                                    |F1: General Help         |
|                                                    |F2: Previous Values      |
|                                                    |F3: Optimized Defaults   |
|                                                    |F4: Save & Exit          |
|                                                    |ESC: Exit                |
\----------------------------------------------------+-------------------------/
        Version 2.19.1269. Copyright (C) 2021 American Megatrends, Inc.

I would suggest you submit an RMA request.

ian

This has probably never been tested on that HW. You probably found a bug and need to sort that out with support.

I hope someone from Sophos has a great idea and post it here while you struggle around with the support team.

It looks like the NPU on your device is not coming up on the BUS. 

This can happen if an update was interrupted, and now the NPU software is corrupted. 

Can you open a support case? If we can remote access your device, we can try to see how best to recover it. 

Hello somename,

Please share the Case ID either here or via PM once you open it (if you decide to) so we can add a note to your case.

Regards,

This appliance will be processed for RMA !! 

It works with the new firewall. Thanks a lot.

Detected Appliance Model: XGS87_SN01
ls: /sys/class/hidraw/*/dev: No such file or directory
Loading mv_armada_drv
Loading mv_pcinet_drv
Polling for management interface for 90 seconds
\nduration: 0
Bringing up mvmgmt0
(Target Mgmt Port): IP fe80::7e5a:1cff:****:48b%mvmgmt0 < Use this to connect to NPU
Setting up default NIC app settings
Upgrading Network Processing Unit...
NPU Requesting install of rootfs into standby partition : 2
NPU Current active partition : 3
add Marvell pcinet interface to network configuration
NPU Installing ...
fsck from util-linux 2.32.1
/dev/mmcblk0p2: Superblock last mount time (Thu Apr 16 15:44:40 2093,
        now = Tue Oct 25 10:29:28 2022) is in the future.
FIXED.
/dev/mmcblk0p2: /lost+found not found.  CREATED.
/dev/mmcblk0p2: 3347/97536 files (0.2% non-contiguous), 73392/390144 blocks
     20,738,369  11%    9.33MB/s    0:00:02 (xfr#48, ir-chk=1006/1098)

Thank you for the confirmation, You're welcome somename