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Discussions Sophos XG310 not booting to web interface after upgrade to 19.0.0

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Sophos XG310 not booting to web interface after upgrade to 19.0.0

Gerald Rusulabeza over 2 years ago

Sophos is not booting to the web interface after upgrading to 19.0.0.

Kindly assist

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Bharat J over 2 years ago +1 suggested

Hi Gerald Rusulabeza Please get console access and check step 3, Select from option 0,1,2 as per the below link from SFLoader to rollback firmware. If not working raise RAM create a ticket with Sophos…

0 Bharat J over 2 years ago

Hi Gerald Rusulabeza

Please get console access and check step 3, Select from option 0,1,2 as per the below link from SFLoader to rollback firmware. If not working raise RAM create a ticket with Sophos Support

https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware/FirmwareLoadFirmwareSFLoader/index.html

To raise RMA: https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall

Regards

"Sophos Partner: Networkkings Pvt Ltd".

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0 rfcat_vk over 2 years ago

Hi,

is that your serial number in the heading, if so please delete it?

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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