Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
Hi.
I have a XG with SFOS 19.0.0 GA-Build317 version deployed.
The firewall falls down and when I try to loggin on the console a error appears on the screan
Authentication failed
sh: /bin/nopcode: imput/output error
Once this error appear, the only way to recovery the firewall is a reboot.
I can't find any other errors on the logs to understand what is happening.
Help will be appreciate
Hello sanglas4e,
Thank you for reaching out to the community, this is probably a hardware issue, you may follow the guide below:
> How to submit an RMA ticket and setup the replacement firewall: https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hello sanglas4e,
Thank you for reaching out to the community, this is probably a hardware issue, you may follow the guide below:
> How to submit an RMA ticket and setup the replacement firewall: https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
