v19 VMware disk usage, reporting full

This could be:  NC-94291

Fixed in MR1. 

I think and believe that this problem (NC-94291) is fixed in build 350. But it is possible to correct this problem on a "live system"? When we updated another firewall, the /var filesystem REMAIN small. I have found some info about "increasing /var size" in https://support.sophos.com/support/s/article/KB-000036775?language=en_US. It is worth trying this after update? Or do we have reinstall XG firewall again and restore config from backup?

Hi Lucar,

19.0.1 MR-1 is available as an update, but NOT as an installation media.
But if you click on "check for updates" in a firewall today, it says "no update available". That was different yesterday!

On the other hand you answeresat not my question!

The update does not fix the error with the var directory!

So the question remains:
How can the problem be fixed without reinstalling??

I opened a case regarding this issue (NC-94291)

BR Gerd

This could be related to V19.0 MR1. See: https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-firewall-v19-mr1-re_2d00_release-build-365-is-now-available

There are two fixes: 

NC-100679 & NC-94291

So you can update your current installation to V19.0 MR1 and try it. The Respin version fixed another issue, which could potentially caused this issue. 

Hi Toni, thank you for quick response. I need to explain your "... try it...". You mean - after update the /var would be "expanded" after update will have finished? Or we need export-reinstall-import? Or you don´t know and mean "maybe the /var size changed after reinstall"?

As I wrote: The update does not fix the error with the var directory!

Of course I checked before I wrote that!

SFVUNL_KV01_SFOS 19.0.1 MR-1-Build365# df -h
Filesystem                Size      Used Available Use% Mounted on
none                    613.2M      1.5M    567.0M   0% /
none                      1.9G     24.0K      1.9G   0% /dev
none                      1.9G     51.7M      1.9G   3% /tmp
none                      1.9G     14.6M      1.9G   1% /dev/shm
/dev/boot               127.7M     34.3M     90.7M  27% /boot
/dev/mapper/mountconf
                        560.3M     72.0M    484.3M  13% /conf
/dev/content             11.8G    496.1M     11.3G   4% /content
/dev/var                  3.7G      1.5G      2.2G  41% /var

We are not increasing the the /var/ because there is no reason to do. But 41% is actually fine from my perspective. /var/ is rarely used. 

This Firewall is brandnew (installed yesterday)

And we have another that is 3 weeks old, there it is on 100 %!

Sorry Luca, please don't think I'm stupid, but your answer is simply wrong.

There is an nc-94291 for this issue and you try to say 41% is fine........

Here is an example how it should be. (appliance has been updated from 18.x)

SFV1C4_SO01_SFOS 19.0.0 GA-Build317# df -h
Filesystem                Size      Used Available Use% Mounted on
none                    231.4M     12.6M    202.6M   6% /
none                      1.9G     20.0K      1.9G   0% /dev
none                      1.9G     21.5M      1.9G   1% /tmp
none                      1.9G     14.6M      1.9G   1% /dev/shm
/dev/boot               127.7M     50.0M     75.0M  40% /boot
/dev/mapper/mountconf
                        385.4M     73.1M    308.3M  19% /conf
/dev/content              3.6G    601.6M      3.0G  16% /content
/dev/var                 29.9G      8.6G     21.3G  29% /var

IT IS reason.!!

We have "consistently" only 5%-10% free. Sophos report this nearly every day as errors. AND our monitoring system report this permanently. AND we keep losing reports older than several days. AND email system sometimes refuse sending bigger emails. AND we have aloocated 80GB disc for 4 GB /var. AND....

SFV4C6_VM01_SFOS 19.0.0 GA-Build317# df -h
Filesystem                Size      Used Available Use% Mounted on
none                    640.6M     11.6M    582.3M   2% /
none                      2.9G     24.0K      2.9G   0% /dev
none                      2.9G    968.3M      2.0G  33% /tmp
none                      2.9G     14.7M      2.9G   0% /dev/shm
/dev/boot               127.7M     26.6M     98.4M  21% /boot
/dev/mapper/mountconf
                        560.3M     95.4M    460.9M  17% /conf
/dev/content             11.8G    493.8M     11.3G   4% /content
/dev/var                  3.7G      3.3G    328.9M  91% /var

Ok lets rephrase this. 

It is another problem, you are facing. 

So the disk is not increasing due an issue. Instead the size of your partition is to small. This has nothing to do with any of the IDs i called. The IDs are tackling issues, which increases the amount of data stored and resolve this.

But if you partition is not utilizing the proper disk size, this is an different issue. You can follow up on this one with support. 

"Instead the size of your partition is to small."

primary disk 16 GB
secondondary 80 GB (as recommended by Sophos)

I do not feel taken seriously here!

We have more than 170 firewalls online, so you can assume some experience.

Please verify your own Post on https://community.sophos.com/sophos-xg-firewall/sfos-v19-early-access-program/f/discussions/133616/v19-hyperv-disk-usage-reporting-full

Gerd

Ok lets rephrase this.

NO and NO. Disk increasing IS NOT AN ISSUE. ISUE IS:

Size of /var on 80GB disk is only 3.8 GB after intalation.

After new/fresh install /var is simply TOOO small. And is not ANY documented method how to expand it(or repair it, or anything you have to rephrase it).

THUS we have "bad install = with small /var" and we don´t have ANY method to recover this BAD condition.

Ok lets rephrase this.

NO and NO. Disk increasing IS NOT AN ISSUE. ISUE IS:

Size of /var on 80GB disk is only 3.8 GB after intalation.

After new/fresh install /var is simply TOOO small. And is not ANY documented method how to expand it(or repair it, or anything you have to rephrase it).

THUS we have "bad install = with small /var" and we don´t have ANY method to recover this BAD condition.

@ Jiri

Thank you for your support!

This is exactly what I would like to point out!

Again: My point is another. The firewall releases will tackle issues, which let the existing space fill up due bugs.

You are facing an problem, which is a problem in the size of the partition of /var/ (Do not confuse this with the disk size you are using). 

This is already addressed in the newest Installation medium. So if you use the V19.0 MR1 installation files for hyper-v/vmware, it will be fixed.

It only affect installations based on v19.0 GA or EAP2. V19.0 MR1 or <V19.0 GA (V18.5 etc.) are not affected.

It is currently not possible to fix this with on board tools / firmware updates. So you need to check for a reimage, as far as i know. 

Hi Lucar,

This is again a very bad cheap solution! But very expensive for us!

And once again: WHERE CAN I FIND THE 19.1 INSTALLATION IMAGE?

Of course I know where to find installatiosnsimages, but there is only VI-19.0.0_GA.KVM-317.zip available for download. As already written several times!!!

Gerd

... and please escalate this so your developers can find a workable solution quickly.

You could use V18.5 MR4 and upgrade to V19.0 MR1 as well. 

V19.0 MR1 is not released in this form, as it is in the soft release. 

https://download.sophos.com/network/SophosFirewall/installers/VI-18.5.4_MR-4.VMW-418.zip

https://download.sophos.com/network/SophosFirewall/installers/VI-18.5.4_MR-4.HYV-418.zip

Feel free to do this via your Support Channel. 

are you serious?
Sophos knows about the BUG, but still provides the buggy installer?

What is this?

Just to document the problem further:

Initial problem:
Installation image HW-19.0.0_GA-317 is buggy. Appliances that are set up with this image have the report partition filled to 100% after a few weeks.

1st statement Sophos:
Problem is known. There are two fixes: NC-94291 & NC-100679
Try an update to 19.0.1 MR-1
DOES NOT WORK!

2. statement Sophos:
Do a fresh install with 19.0.1 MR-1 and then restore the backup.
DOES NOT WORK, because an installation image 19.0.1 MR-1 does not exist.

3. statement Sophos:
Do a fresh install with 18.5.4 and then restore the backup.
DOES NOT WORK,
After reinstallation "check for new firmware" -> no updates available.
Watch out, because you can not restore the backup from 19.x to 18.5.4!
You have to download and install the update manually, but Update from 18.5.4 to 19.0.0 GA-317 is not supported!!!!
Verify update matrix https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=xg&versionID=19.0

The Sophos support did not offer a solution until today!

So at the moment we only have to keep an eye on the already installed machines and if necessary keep them alive with "Flush Device Reports".

What's going on at Sophos again?

BR Gerd

Let me rephrase this: 

There are different points. And you are starting to mix up certain points: 

First of all, there are Bugs, which let the /var/ partition fill up. Those root causes are fixed in V19.0 MR1. So the /var/ is not increasing "unexpectedly". Due the fact, that /var/ is used for other things like reporting, it is natural to increase over time, but will be flushed after a while by the settings of the system (Report settings).
This is fixed by  NC-94291 & NC-100679 - So no unexpected increase of /var/. 

The current ISO of V19.0 MR1 is not available due the fact, V19.0 MR1 got a respin. Therefore we do not want to push Build350 to the public anymore. The team is currently working on getting ISOs pushed out. The problem is: You have regulations, which has to be hit (Software Export compliance etc.). 

You can install V18.5 MR4 and upgrade to V19.0 MR1 with the SIG File, you find on your portal. V19.0 MR1 is not available for machines via up2date. And i posted no advise to "restore" the backup. I talked about do a V18.5 MR4 installation, upgrade it and then restore. Maybe this was not clear from my end. 

After a week off from the Internet, I'm trying to solve this problem again.

I ran offered update SFOS 19.0.1 MR1-Build365 on our other SFV4C6 VM. Use of /var is still 60% there (just like before update, this firewall is not so loaded).

But I'm not able to upload VI-19.0.1_MR-1.VMW-365.sig to the main firewall (neither VI-19.0.1_MR-1.VMW-350.sig used on the other firewall). I tried it several times, I can select the file, agree "Are you sure you want to upload the firmware?" question, the wheel spins for a while and then it returns to the "Firmware upgrade/downgrade" window. Maybe the file can§t be uploaded due to low space on /var?

"Check for new firmware" shows "No updates available". Is any other way how to install this update?