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Lack of critical component in KVM images

Sophos provides images for a variety of virtual environments, including those dedicated to KVM. Unfortunately, the images for KVM do not include a critical component, the qemu-guest-agent, which communicates with the hypervisor providing the ability to realize consistent snapshots and backups of the VM. Can I ask for a reason for the decision not to provide this functionality in a platform-dedicated image?

Best regards,

Maciej

Edited TAGs
[edited by: Erick Jan at 12:26 AM (GMT -8) on 16 Nov 2022]

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0 Vivek Jagad over 2 years ago

Hello Maciej Biwejnis,

Thank you for reaching out to the community, use software image instead of KVM images !!

Thanks & Regards,
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Vivek Jagad | Team Lead, Global Support & Services

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0 Maciej Biwejnis over 2 years ago in reply to Vivek Jagad

Hi Vivek Jagad,

This is exactly the image I used. To be specific, VI-19.0.0_GA.KVM-317. To make things worse, without this agent, the appliance does not recognize the shutdown or restart signal executed from the hypervisor. This causes the hypervisor to wait indefinitely for the virtual machine to shut down or alternatively perform a hard shutdown on it, which again is dangerous because of the risk of guests (Sophos Firewall) file system corruption.

Best regards,

Maciej
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0 Maciej Biwejnis over 2 years ago in reply to Maciej Biwejnis

I think I misunderstood you before I replied. Are you suggesting that a regular ISO image contains qemu-guest-agent? If so, it is very illogical but I will check.

Best regards,

Maciej
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0 Vivek Jagad over 2 years ago in reply to Maciej Biwejnis

Hey Maciej Biwejnis,

Yup software ISO, you can download it from right here: https://download.sophos.com/firmware/SW/index.html

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

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