Sophos Firewall: v19.0 MR1: Feedback and experiences

Parents
  • Today Im receive new FW notification on my firewall. Im already on SFOS 19.0.1 MR-1-Build350 and new one show as SFOS 19.0.1 MR1-Build365 is this mistake or where I can find release notes to se what is changed/fixed?

  • If you don't have a support subscription but only other licenses, be aware that this so called "re-release" already count's as one of the three "free firmware updates".

    Introducing that changed firmware update policy along with some major bugs, just to "re-release" the very same firmware again to fix them and to decrease the counter along with it, is an "interesting" business conduct.

  • Why do you have a subscription but dont have support? 

    __________________________________________________________________________________________________________________

  • Because

    A.) Sophos offers license subscriptions without support
    B.) Sophos support was barely of any help at all in the past

    Doesn't change anything in regards of Sophos' business conduct in this case though.

  • You can always reimage the firewall and reset the counter. I am wonder, how many people are affected by this particular use case. I would bet, no even 5 customers are affected by this case. 

    __________________________________________________________________________________________________________________

  • Lets see, if we can find 5 customers on this thread, affected by this. 

    __________________________________________________________________________________________________________________

  • Shouldn't it be pretty easy for a Sophos guy to just check how many customers have license subscriptions without support, instead of waiting for random customer responses on a random thread? I bet that would be a big surprise for you, but obviously you don't have the propper access rights to do something like that. :-)

    Why does Sophos even sell all license subscriptions without a support subscription anyway? You offer something and then you are surprised that someone is making use of it? Really?

    On the other hand you are surprised as well that people use mail protection instead of central mail, because "mail on a firewall is sooooo bad", which brings us to the point where many people already asked you why sophos is selling such a thing if it is that bad, but never ever got an aswer from you. Maybe because the only correct answer coming to your mind would be something like "because getting some money is always better as getting nothing"? ;-)

  • Actually that is the reason, i am willing to wait and see. I do not have the exact data but i am quite confident, that Softrelease + non existing license makes a small potion of customers. But we will see. 

    A large potion of customers are not doing the a la card buy, instead the bundle deal. This means, they get Support in there license. There is a marginal part of deals with only network for example. Most opt-in to the bundle. 

    And again: I am here talking about my personal experience and my personal data, i collected in my talks to partners and customers over the last decade. Firewall email is just outdated like firewall and wireless. There is no need to do this on prem anymore. 

    __________________________________________________________________________________________________________________

  • We got some customers, which only got bought dedicated A-la-carte subscriptions - but those weren't customers, I install software versions before the firewall actually shows them ^^
    Also - our plan is that all appliances without active support subscriptions will get either an hardware upgrade (then included with support) or support for the existing appliance.

    I agree, that re-releases should not affect the upgrade counter. But imo the number of affected customers should be pretty small - and will fade out, once the the first "run for support contracts" is done^^

  • I agree on that. Since the XG hardware is outdated anyway, we're going to upgrade the hardware and licenses as well to some bundle.

    But we're also in the process of evaluating Fortinet. As far as I can tell now, it is for a reason that companies like Fortinet or PAN have easily five to six times the revenue of Sophos, although Sophos is 15-20 years longer in business.

Reply
  • I agree on that. Since the XG hardware is outdated anyway, we're going to upgrade the hardware and licenses as well to some bundle.

    But we're also in the process of evaluating Fortinet. As far as I can tell now, it is for a reason that companies like Fortinet or PAN have easily five to six times the revenue of Sophos, although Sophos is 15-20 years longer in business.

Children
No Data