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Sophos Connect client looses profile when changing network

AlexanderPoettinger

We are experiencing a very strange effect with the Sophos Connect client.

We are using SSL VPN connections for the users.

The users load the profile from the user portal and import it into the client.

The connection works properly. 

But when the user changes his network (i.e. goes from his home office from where he downloaded the profile to the airport) the profile disappears.

This phenomenon has been observed with multiple users.

Every time the user changes his network, he/she has to download and import her/his profile again.



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  • 0 in reply to LHerzog

    I've tried with the PRO file.

    It works fine, but the profile is still not persistent.

    I had installed the PRO file for two users; then I shut down the virtual machine, changed the network card (like moving from home office to WiFi at the airport) and the profile for one of the users was lost again, the other one was still there.

    I'm using the Sophos Connect Client in version 2.2.75.0506

    Alexander Poettinger

    Sophos Certified Architect - XG
    Sophos Certified Technician - XG
    Sophos Certified Engineer - UTM

    xame gmbh
    Sophos Gold Partner

  • 0 in reply to AlexanderPoettinger

    We're using the pro file, load the config when user can connect to the userportal. on the WAN side, userportal is off and it works fine. But we have not had issues with lost configs for CC client.

    So Alexander has an other issue here where I cannot help. Did you do this with version 2.2 already?

  • 0 in reply to LuCar Toni

    It's not consistent, but I was able to verify it on a virtual machine by just switching virtual network card from a bridged to a NETted one.

    Some profiles lost their config, some didn't.

    When I moved back to the prior network, some profiles were back in place.

    I checked that the client creates differnet internal profiles for it.

    I had imported two different profiles each for one of the users, but after the changes, there were three different profile files in the "\protected" folder of the client

    Alexander Poettinger

    Sophos Certified Architect - XG
    Sophos Certified Technician - XG
    Sophos Certified Engineer - UTM

    xame gmbh
    Sophos Gold Partner

  • 0 in reply to AlexanderPoettinger

    It is not a expected behavior. I heard some feedback about "loosing configs" but nobody could relate this to a network change.

    In fact i know customers doing this from the company and moving to home. If i remember correctly, is doing this as well. 

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  • 0 in reply to LuCar Toni

    Hallo LuCar Toni, thanks for the fast answer.

    You're telling me that this is an expected behaviour and that one has to "work around" this behaviour :-)

    I'll try and test, whether this solution can work with our customer.

    Alexander Poettinger

    Sophos Certified Architect - XG
    Sophos Certified Technician - XG
    Sophos Certified Engineer - UTM

    xame gmbh
    Sophos Gold Partner

  • 0

    Essentially you could workaround this behavior with the .pro File. See: docs.sophos.com/.../index.html

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