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<?xml-stylesheet type="text/xsl" href="https://community.sophos.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>RX State: packets Drop and error</title><link>https://community.sophos.com/sophos-xg-firewall/f/discussions/135211/rx-state-packets-drop-and-error</link><description>The following is the error in firewall log which showing RX State: packets errors:8 dropped:58662, please help to solve this issue. 
 port 1 
 UP BROADCAST RUNNING MULTICAST RX State: packets:169291044 bytes:41103398907 (38.2 GiB) errors:8 dropped:58662</description><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499859?ContentTypeID=1</link><pubDate>Wed, 06 Jul 2022 09:56:17 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:110f27b4-94f0-4e7c-88f8-32d656690231</guid><dc:creator>Vivek Jagad</dc:creator><description>&lt;p&gt;You&amp;#39;re welcome &lt;a href="/members/raja"&gt;raja&lt;/a&gt; please upvote the verify. Cheers !!&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499855?ContentTypeID=1</link><pubDate>Wed, 06 Jul 2022 09:16:49 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:104d924e-62a0-4863-90e1-6b5ce615e32a</guid><dc:creator>raja</dc:creator><description>&lt;p&gt;Thank you so much Vivek. We have replaced the switch and it is working fine.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499581?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 11:11:44 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:2c963463-daa5-426f-899f-eb2e21eeaba0</guid><dc:creator>Vivek Jagad</dc:creator><description>&lt;p&gt;But &lt;a href="/members/raja"&gt;raja&lt;/a&gt; the improvement here is the errors are &lt;strong&gt;not&lt;/strong&gt; increasing after connecting to the laptop.&amp;nbsp;&lt;span&gt;errors:&lt;strong&gt;1063&amp;nbsp;&lt;br /&gt;You can fire the command again and again and the errors should not increase.&amp;nbsp;&lt;br /&gt;&lt;br /&gt;&lt;/strong&gt;That also concludes the issue is with the switch !!&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499579?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 11:08:20 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:3f6c4c53-e1cc-4a21-99e0-f398cf28435b</guid><dc:creator>raja</dc:creator><description>&lt;p&gt;thanks for your quick response and&amp;nbsp; help, we have checked&amp;nbsp; directly connected&amp;nbsp; with laptop,&amp;nbsp; and&amp;nbsp; i can see the same log, no change Speed:100Mb/s Full Duplex Auto Negotiation:yes&lt;br /&gt; UP BROADCAST RUNNING MULTICAST&lt;br /&gt; RX State: packets:170059172 bytes:41210331928 (38.3 GiB)&lt;br /&gt; errors:1063 dropped:58854 overruns:0 frame:0&lt;br /&gt; TX State: packets:206905157 bytes:248317253612 (231.2 GiB)&lt;br /&gt; errors:0 dropped:0 overruns:0 carrier:0&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499575?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 10:26:45 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:581e191f-3af4-40d9-bf10-31c63ee64768</guid><dc:creator>Vivek Jagad</dc:creator><description>&lt;p&gt;How about swapping a&amp;nbsp;a laptop instead of switch, connect a direct laptop on the Port1 and see what is the observation:&amp;nbsp;&lt;br /&gt;ifconfig Port1 see if the RX state errors are still increasing ?&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499574?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 10:26:44 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:3b50d792-905b-49d7-8337-72b84116176c</guid><dc:creator>raja</dc:creator><description>&lt;p&gt;yes it is connected with switch.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499573?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 10:25:10 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:dd7b8834-f6d6-453b-b205-707e7c6221fe</guid><dc:creator>raja</dc:creator><description>&lt;p&gt;we have tried with changing&amp;nbsp; the port and&amp;nbsp; as well as cable for&amp;nbsp;&lt;span&gt;pee&lt;/span&gt;&lt;span&gt;r appliance&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499572?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 10:24:56 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:866b858e-9339-45c2-8217-552acc3d57e5</guid><dc:creator>Vivek Jagad</dc:creator><description>&lt;p&gt;Errors are increasing on the RX side constantly. the Port1 must be connected to the switch right? Can you try changing the port on the&amp;nbsp;switch alogn with the cable !&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499571?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 10:23:30 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:6c17e35c-122d-417e-94ab-9da081281cd0</guid><dc:creator>raja</dc:creator><description>&lt;p&gt;Speed:1000Mb/s Full Duplex Auto Negotiation:yes&lt;br /&gt; UP BROADCAST RUNNING MULTICAST&lt;br /&gt; RX State: packets:169916450 bytes:41192660920 (38.3 GiB)&lt;br /&gt; errors:1063 dropped:58841 overruns:0 frame:0&lt;br /&gt; TX State: packets:206692399 bytes:248025281504 (230.9 GiB)&lt;br /&gt; errors:0 dropped:0 overruns:0 carrier:0&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499570?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 10:16:26 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:18a72b37-5454-4321-8f11-b9311a06865a</guid><dc:creator>Vivek Jagad</dc:creator><description>&lt;p&gt;Can you share the output of:&amp;nbsp;&amp;nbsp;&lt;strong&gt;ifconfig -a Port1&lt;/strong&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499569?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 10:07:08 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:6ad74c6d-1c93-414d-845c-10a6a1591f0e</guid><dc:creator>raja</dc:creator><description>&lt;p&gt;yes , no errors found,&amp;nbsp;&lt;/p&gt;
&lt;p&gt;iface Rx Tx Total&lt;/p&gt;
&lt;p&gt;ifb0: 0.00 E/s 0.00 E/s 0.00 E/s&lt;br /&gt; Port1: 0.00 E/s 0.00 E/s 0.00 E/s&lt;br /&gt; ipsec0: 0.00 E/s 0.00 E/s 0.00 E/s&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499566?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 09:01:38 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:3d66851a-e0d9-466b-9264-4081f871bedf</guid><dc:creator>Vivek Jagad</dc:creator><description>&lt;p&gt;okay apart from the test, did you check bandwidth-monitor ?&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499565?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 08:56:28 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:7de62913-9015-48ec-90ed-3d6bec16f91d</guid><dc:creator>raja</dc:creator><description>&lt;p&gt;thanks&amp;nbsp; for help,&amp;nbsp; but see the below message&amp;nbsp;&lt;br /&gt;XGS2100_RL01_SFOS 19.0.0 GA-Build317# ethtool -t Port1&lt;br /&gt;Cannot test: Operation not supported&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>RE: RX State: packets Drop and error</title><link>https://community.sophos.com/thread/499548?ContentTypeID=1</link><pubDate>Fri, 01 Jul 2022 07:35:55 GMT</pubDate><guid isPermaLink="false">4be5eb7d-caa4-4ff5-8e60-8f9463545a35:33b41ea1-a4ee-4d1e-b729-325554cda264</guid><dc:creator>Vivek Jagad</dc:creator><description>&lt;p&gt;Hello &lt;a href="/members/raja"&gt;raja&lt;/a&gt;,&lt;br /&gt;&lt;br /&gt;Thank you for reaching out to the community, you can check the following things below:&lt;br /&gt;&lt;br /&gt;&amp;gt; Login in to the putty via admin credentials and press 4 for the device console:&lt;br /&gt;&lt;br /&gt;1.) type the following command:&amp;nbsp;console&amp;gt; &lt;strong&gt;system diagnostics utilities bandwidth-monitor&lt;br /&gt;and then press &amp;#39;u&amp;#39; twice if you see the errors/sec on that Interface Port1 try changing the negotiation from the network &amp;gt; interface &amp;gt; advance settings and see if that errors becomes zero on the bandwidth monitor.&lt;br /&gt;&lt;br /&gt;&lt;/strong&gt;2.) Now from the advance shell: press 5 for the device management and then press 3 for the advance shell&lt;br /&gt;type the following command to test the interface: #&lt;strong&gt;ethtool -t Port1&amp;nbsp; &amp;nbsp;&lt;br /&gt;interface might fluctuate for few seconds but that you&amp;#39;ll have the results in front of you if the test failed or pass.&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;/strong&gt;Other than this 2 options mentioned try changing the cable and Port on the peer appliance [switch it connects to]&amp;nbsp;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>