Sophos MFA secret keys are not restored when restoring a backup profile to a new mobile phone.
In the past as XG administrator I could see the token and help the user to add it again to his phone. That is now no longer possible as I need a OTP to see his MFA secret and QR code.
How is the loss of a OTP secret resolved now? By deleting the user and than having him connect to the user portal again?
Thanks,
Fred
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