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Discussions XG Firewall Firmware Upgrade Failed: 17.5.16 MR-16 to SFOS 18.5.3 MR-3-Build408

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XG Firewall Firmware Upgrade Failed: 17.5.16 MR-16 to SFOS 18.5.3 MR-3-Build408

Ankit Na over 2 years ago

Hi Team,

I am facing issue to upgrade our device.

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Vivek Jagad over 2 years ago +2 verified

Hello Ankit Na , Thank you for reaching out to the community, when the upgrade fails is it going into failsafe mode? Please refer the following KBAs below: > Reference points when upgrading to SFOS v18…

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+1 Vivek Jagad over 2 years ago

Hello Ankit Na,

Thank you for reaching out to the community, when the upgrade fails is it going into failsafe mode?

Please refer the following KBAs below:
> Reference points when upgrading to SFOS v18: https://support.sophos.com/support/s/article/KB-000038897?language=en_US
> Know the cause of hardware appliance going in failsafe mode: https://support.sophos.com/support/s/article/KB-000036375?language=en_US

Also log a support case, if it requires any further investigation.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
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+1 Vivek Jagad over 2 years ago

Hello Ankit Na,

Thank you for reaching out to the community, when the upgrade fails is it going into failsafe mode?

Please refer the following KBAs below:
> Reference points when upgrading to SFOS v18: https://support.sophos.com/support/s/article/KB-000038897?language=en_US
> Know the cause of hardware appliance going in failsafe mode: https://support.sophos.com/support/s/article/KB-000036375?language=en_US

Also log a support case, if it requires any further investigation.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +2 Vote Down

Cancel

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