Sophos Connect - slow and freezing connections for SMB and RDP

Question

I'm using Sophos XG 4500 v19 and we have noticed that connections to SMB servers when using Sophos connect remote access with default IPSEC profile are slow and unresponsive. 
 DoS protection is off and we are not using traffic shaping. 
 
 Any Ideas ?

emmosophos · Accepted Answer

Hello, 
 For users reporting this, please share your Case ID, so this issue can be brought to GES with a higher priority. 
 In the meantime users that remain on v19 and using XGS hardware, can you check if IPsec-Acceleration is enabled? 
 console> system ipsec-acceleration show IPsec acceleration status: turned on 
 If it&rsquo;s, please disable 
 console> system ipsec-acceleration disable 
 This is not meant to be a solution, cases will still need to be created either if it fixes it or not. 
 Regards,

lukg · Answer

This helps with IPsec issues - thanks a lot

Sophos Connect - slow and freezing connections for SMB and RDP

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