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Problem in Sophos XGS 136W after power shortcut

Hello all,

I am new in this Sophos community. So, first of all, hello everybody and thank you for your future help in resolving my issue. I have tried to find similar issues but I could not find them.

After working during 9 months with a Sophos XGS 136W in the office with a small network (12 pc's connected via wired network and 2 wifi connections) without any issue, we had a power shortcut and, after rebooting the sophos, it was not possible to use the network again.

The Sophos was working as router (I remove the router supplied by Vodafone and I connected to the ISP using PPPoE), as firewall and as DHCP server.

After rebooting, I see always a RED indicator in the gateway. See this image:

Do you know the meaning of this Red LED in the "State" of the connection?

I have tried to restore to a previous backup copy (done when everything was working) but without success. Sophos has also all the latest firmwares updates.

If I remove the Sophos and I reconnect the router supplied by Vodafone, the network is working properly. So, it does not seem a problem related to the external connection.

Thank you very much for your help.

Best regards,

Jordi Sans



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Parents Reply
  • Hi again,

    let's see if I understood correctly:

    I open Console selecting it here:

    Then I insert admin credentials, but unfortunately it enters in Failsafe mode:

    If I select 1. Device console, and see the failure-reason, I get this message:

    Unable to apply NAT Rules. Do you know what does it mean?

    In any case, Ping as you can see, it is not working:

    Thank you very much! REgards

    Jordi Sans

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