i have cyberoam cr25ing device. I installed sw 17.5 version on the device. installation was successful
I can make configurations on the interface.
But my lan port is not active, the led light is off.
Can you help me?
i finally found it. The device's port order and image order are reversed.
Hello Oguzhan TURAN,Thank you for reaching out to the community. The current hardware and software are declared EoLRetirement calendar: https://support.sophos.com/support/s/article/KB-000035279?language=en_US#You can perform the ethernet test and see the status whether the hardware port test passed or failed: https://support.sophos.com/support/s/article/KB-000036345?language=en_US
Thanks & Regards,
Vivek Jagad | Technical Account Manager 3 | Cyber Security EvolvedSophos Community | Product Documentation | Sophos Techvids | SMSIf a post solves your question please use the 'Verify Answer' button.
it didn't work
You mean it failed ? Did you ensure the interface Port was connected ?if the method did not work for you, you can also use a shell command: ethtool -t <Interface Port> ---> Example: ethtool -t Port2 *Note: ensure the cable is connected to the port interface you are testing.
yes it gave an error. I have a connection but the light on the port is not lit. It's like the port is not active. I gave an ip to the port from the console interface. I will do basic configuration via glu but I can't access. now i will try the command
Sure, please share the output once it displays the result...This could also possibly mean a faulty port if the LED does not blink even after reboot and cable change...
I did a fresh install on the device. The led light is not on since the beginning where should i write this ethtool command I'm learning for the first time :) sorry
It's okay, login via putty SSH admin credentials on the menu press 5 for the device management > press 3 for the advance shell # ethtool -t <Portno>
The test result is FAILThe test extra info:Register test (offline) 0Eeprom test (offline) 0Interrupt test (offline) 0Loopback test (offline) 0Link test (on/offline) 1
the output i got
Yup, confirms a bad interface. and again as mentioned: current hardware and software are declared EoLSophos Cyberoam End of Life: https://support.sophos.com/support/s/article/KB-000041566?language=en_US
I want to use the device in my small network. Is my port disabled because of the version?