POPIMAPDEAMON is dead after updating to SFOS 19

Question

Hi, I have the following problem and hope somebody knows this error. 
 
 Today I upgrade my Sophos XG Software Appliance from SFOS 18.5.3 MR-3-Build408 to SFOS 19.0.0 GA-Build317. After restart my XG gives me a red status for services with the following massage "POPIMAPDeamon" Dead. 
 
 After I got this massage I make a SSH connection to the XG and show wich services are running.

By showing the services I saw that the service "warren" is dead and tried to start it.

Additional Informations: 
 - I haven&acute;t import or change any certificate settings on the Sophos XG 
 - This service is used only for backup my Sophos XG via mail 
 - If I go back to SFOS 18.5.3 MR-3-Build408 the service works probably fine

Jack_St · Accepted Answer

Today I found the solution. 
 &mdash;&mdash;&mdash;&mdash; 
 First I was watching the warren.log 
 
 Make an SSH connection 
 Open the advanced shell 
 cd /log 3. tail -f warren.log 
 
 After that I saw that the problem is with the default certificate of the appliance. 
 
 The solution was to do the following steps. 
 
 1. Chang the CA settings 
 
 Login to your Sophos XG 
 Go to Certificates 
 Go to Certificate authorities 
 Click on edit by the CA called Default 
 Set here state, company and mail 
 Save

2. Regenerat the ApplianceCertificate 
 
 Go to Certificates 
 Click on the gear behind ApplianceCertificate 
 Accept the popup message

3. Start the warren service 
 
 Start an SSH connection 
 Open the advanced shell 
 service warren:start -dsnosync

After that the service is running without any problems.

Rob_V · Answer

Hi Team, 
 In case the 3 steps mentioned by Jack_St did not work for you, what you can also try is as follows: 
 1. Email > General Settings > POP and IMAP TLS Configuration and changed the TLS certificate from Default to SecurityAppliance_SSL_CA 
 2. Login to CLI > Device Management > Advanced Shell and type service warren:restart -dsnosync 
 3. Verify it by service -S | grep warren and it should be running now.

POPIMAPDEAMON is dead after updating to SFOS 19

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