I just updated the firmware for my XG-115 firewall. Then the device got rebooted. Thereafter i am getting POPIMAPDaemon Dead error under Services area
How do i get it fixed?
Hi UJay Thank you for connecting with the Sophos community team, You may check the warren.log, csc.log, and applg.log to get the clue. Please validate below old thread steps if any log lines matches.https://community.sophos.com/sophos-xg-firewall/f/discussions/98766/upgrade-from-17-mr1-to-mr2-breaks-imappop-daemonI would also suggest opening a support case to work on the same to have the next investigation.
Regards,Vishal RanpariyaTechnical Account Manager | Sophos Technical SupportSophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link.
I have already open a support case and they are working on it but so far no positive outcome.
Did you get any feedback on the problem? Well, this error happened to me too.
I still haven't got a proper solution from them. One of the support personnel collected logs and went off but so far no resolution. I have downgraded it to previous firmware version and it helps to run without that error.
The support personnel told me that this issue has reported by a few others too. May be you should also create a support request. Then SOPHOS engineers will wake up from the hibernation to develop a resolution.
I am disappointed about the lethargic support response they have
Here is the solution I found in the link below.(+) POPIMAPDEAMON is dead after updating to SFOS 19 - Discussions - Sophos Firewall - Sophos Community
The solution was to do the following steps.
1. Chang the CA settings
2. Regenerat the ApplianceCertificate
3. Start the warren service
After that the service is running without any problems.
followed the instructions but the service is still showing dead
XGS126w_XN01_SFOS 19.0.0 GA-Build317# service warren:start -dsnosync503 Service FailedXGS126w_XN01_SFOS 19.0.0 GA-Build317#
Hello Geoffrey StonerCan you provide us the logs here tail -f /log/warren.log
Thanks & Regards,_______________________________________________________________
Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
Sophos Community | Product Documentation | Sophos Techvids | SMSIf a post solves your question please use the 'Verify Answer' button.
XGS126w_XN01_SFOS 19.0.0 GA-Build317# tail -f /log/warren.logMSG May 17 12:45:43Z : register_protocol: "POP3" for port: 109MSG May 17 12:45:44Z : SSL global pk initialization doneMSG May 17 12:45:44Z : maxscansize = 1024000MSG May 17 12:45:44Z : action: KW_DO_S_VIRUSSCANMSG May 17 12:45:44Z : KW_PREFIXSUBJECT [Infected attachment remov ed]MSG May 17 12:45:44Z : ACCEPT hard_actionMSG May 17 12:45:44Z : initializing SSL contextMSG May 17 12:45:44Z : TRUSTED CACERT DIR: '/conf/certificate/cace rts/'ERR May 17 12:45:44Z : reading private key '/conf/certificate/capr ivate/Default.key' failed for 'error:06065064:digital envelope routines:EVP_Decr yptFinal_ex:bad decrypt'CRT May 17 12:45:44Z : FATAL: /cfs/proxy/warren/conf/policy.conf : ERROR - init_policy_config
Okay, this is a certificate error, under the general settings of the email > change the certificate from appliance certificate to security appliance certificate and then restart the warren service again "service warren:restart -ds nosync" Then check the status...
worked thank you
I tried just following these mentioned steps and they failed.
Then I reversed the firmware to version 18 and executed said steps. Thereafter i moved back to firmware version 19. This time, i was able to get the POPIMAPDaemon back onto working status.
Hello UJay,Also ensure to:
>> Navigate to Certificates >> Certificate Authorities >> Default >> Fill in the blank Certificate details appropriately.
>> Start the service again. "service warren:start -ds nosync"