I just updated the firmware for my XG-115 firewall. Then the device got rebooted. Thereafter i am getting POPIMAPDaemon Dead error under Services area
How do i get it fixed?
Hi UJay Thank you for connecting with the Sophos community team, You may check the warren.log, csc.log, and applg.log to get the clue. Please validate below old thread steps if any log lines matches.https://community.sophos.com/sophos-xg-firewall/f/discussions/98766/upgrade-from-17-mr1-to-mr2-breaks-imappop-daemonI would also suggest opening a support case to work on the same to have the next investigation.
Regards,Vishal RanpariyaTechnical Account Manager | Sophos Technical SupportSophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link.
I have already open a support case and they are working on it but so far no positive outcome.
Did you get any feedback on the problem? Well, this error happened to me too.
I still haven't got a proper solution from them. One of the support personnel collected logs and went off but so far no resolution. I have downgraded it to previous firmware version and it helps to run without that error.
The support personnel told me that this issue has reported by a few others too. May be you should also create a support request. Then SOPHOS engineers will wake up from the hibernation to develop a resolution.
I am disappointed about the lethargic support response they have
Here is the solution I found in the link below.(+) POPIMAPDEAMON is dead after updating to SFOS 19 - Discussions - Sophos Firewall - Sophos Community
The solution was to do the following steps.
1. Chang the CA settings
2. Regenerat the ApplianceCertificate
3. Start the warren service
After that the service is running without any problems.
I tried just following these mentioned steps and they failed.
Then I reversed the firmware to version 18 and executed said steps. Thereafter i moved back to firmware version 19. This time, i was able to get the POPIMAPDaemon back onto working status.
Hello UJay,Also ensure to:
>> Navigate to Certificates >> Certificate Authorities >> Default >> Fill in the blank Certificate details appropriately.
>> Start the service again. "service warren:start -ds nosync"
Thanks & Regards,_______________________________________________________________
Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
Sophos Community | Product Documentation | Sophos Techvids | SMSIf a post solves your question please use the 'Verify Answer' button.