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POPIMAPDaemon Dead

Hi

I just updated the firmware for my XG-115 firewall. Then the device got rebooted. Thereafter i am getting POPIMAPDaemon Dead error under Services area

 

How do i get it fixed?



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  • followed the instructions but the service is still showing dead

    XGS126w_XN01_SFOS 19.0.0 GA-Build317# service warren:start -dsnosync
    503 Service Failed
    XGS126w_XN01_SFOS 19.0.0 GA-Build317#

  • Hello

    Can you provide us the logs here tail -f /log/warren.log 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • XGS126w_XN01_SFOS 19.0.0 GA-Build317# tail -f /log/warren.log
    MSG May 17 12:45:43Z [4150933248]: register_protocol: "POP3" for port: 109
    MSG May 17 12:45:44Z [4150933248]: SSL global pk initialization done
    MSG May 17 12:45:44Z [4150933248]: maxscansize = 1024000
    MSG May 17 12:45:44Z [4150933248]: action: KW_DO_S_VIRUSSCAN
    MSG May 17 12:45:44Z [4150933248]: KW_PREFIXSUBJECT [Infected attachment remov ed]
    MSG May 17 12:45:44Z [4150933248]: ACCEPT hard_action
    MSG May 17 12:45:44Z [4150933248]: initializing SSL context
    MSG May 17 12:45:44Z [4150933248]: TRUSTED CACERT DIR: '/conf/certificate/cace rts/'
    ERR May 17 12:45:44Z [4150933248]: reading private key '/conf/certificate/capr ivate/Default.key' failed for 'error:06065064:digital envelope routines:EVP_Decr yptFinal_ex:bad decrypt'
    CRT May 17 12:45:44Z [4150933248]: FATAL: /cfs/proxy/warren/conf/policy.conf : ERROR - init_policy_config

  • Okay, this is a certificate error, under the general settings of the email > change the certificate from appliance certificate to security appliance certificate and then restart the warren service again "service warren:restart -ds nosync

    Then check the status...

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.