Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Firewall: v19.0 GA: Feedback and experiences

LuCar Toni

https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-firewall-os-v19-is-now-available

Release Notes: docs.sophos.com/.../index.html

"Old" V18.5 MR3 Thread: https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-firewall-v18-5-mr3-is-now-available

The V19.0 EAP Community: https://community.sophos.com/sophos-xg-firewall/sfos-v19-early-access-program/

About the Upgrade Issues: 

See Known Issue List in Release Note

s: 



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  • 0 in reply to Brett Fleming

    Thanks for your Feedback. Do you have a Bug ID? 

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  • 0 in reply to Brett Fleming

    Brett, I was on here looking for some information myself and have found your above message in the forums in 3 locations now. I recommend submitting a support request as LuCar Toni stated.

    I have v19 installed on 5 XG/XGS units at work along with one Sophos Firewall Home installed at home. All of which have been on v18.5.x and upgraded with no issues.

    There is most likely an issue with your firewall config or hardware that needs to be diagnosed.

  • 0 in reply to LuCar Toni

    Don't get me wrong, support has been reasonably responsive. I'm literally on ticket #4 for this same issue, each time they suggest upgrading the firmware and waiting again. I'm hopeful this last time works, because at least now they have the ability to collect core dumps.

    It actually occurs enough, that I have to pay an outside service to monitor my network so that I can drive back into the office every time it crashes.

    #05237634, #05153911, #04989995 and #04909396

  • 0 in reply to Matt_B

    Yeah, I've got several support tickets. Unfortunately the way their ticketing system works, it automatically closes in a couple days, and every ticket ends with them saying to try a new firmware and wait for it to happen. And when I go to create the next ticket after the next crash, I get a totally different person assigned who doesn't know anything again.

  • 0 in reply to Brett Fleming

    Hello, how does the locking manifest? Maybe I have the same problem...

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