Sophos XG Firewall firmware update

Question

In our organization we are using Sophos XG firewall, we are not getting firmware updates.Details of our firewall are mentioned below for your reference. 
 
 Organization Name - GS Caltex India Pvt Ltd 
 Model - Sophos XG 125 
 Version - XG125 (SFOS 17.5.14 MR-14-1) 
 Serial No.- C1A0*************

Regards 
 Prasad Kochrekar 
 IT &ndash; Manager 
 GS Caltex India Pvt. Ltd. 
 Phone: +91-61370028 
 Mobile: +91-9833644995

rfcat_vk · Answer

Hi, 
 Please remove your licence number from the post or at least change it. 
 do you have automatic download of updates enabled? 
 What happens when you try yhte manual update process? 
 Is you licence current? 
 Ian

emmosophos · Answer

Hello Prasad, 
 Thank you for contacting the Sophos Community. 
 Due to security concerns, I removed the s/n of your device, when posting in public spaces, please refrain from posting the S/N of your appliance. 
 You can check your available downloads on id.sophos.com (Firmware Upgrades) and download from there. 
 If it isn&rsquo;t showing in your XG, you might want to check your DNS is set to a Public DNS resolver (e.g 8.8.8.8) and check the /log/licensing.log and u2d.log 
 Regards,

Sophos XG Firewall firmware update

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