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Unable to access Sophos XGS with serial connection with console cable

mh3000

Hi,

Since, for some reason, I'm not being able to access my Sophos XGS appliance trough a webadmin or ssh conection, I'm trying to access the device with a serial connection with a console cable.

I've followed this procediture:

https://support.sophos.com/support/s/article/KB-000035769?language=en_US#Driver-download

But still I cant establish a session and this is all I can see on Putty:

Here are some screenshots:

Some considarations:

1. I'm using the micro USB cable that came with the device during its unboxing.

2. I have installed both suggested Windows drivers:

Please advice.



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  • 0

    At the moment you see the port (com3) within the device-manager, the drivers should work. (Some minutes after connecting the XGS via USB windowsupdate installs the drivers for me)

    38400 is the speed i used too. After hitting the keyboard, I see something from the device.

    The XG is running? You are able to ping to or through the XG?


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Hi Dirkkotte, 

    In response to your questions:

    The XG is running? You are able to ping to or through the XG?

    The XG is running, its LEDs indicators are OK and we have some internal servers wich we access from the WAN through the Sophos that are currently available.

    I'm able to ping to the XG too.

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  • 0 in reply to dirkkotte

    Hi Dirkkotte, 

    In response to your questions:

    The XG is running? You are able to ping to or through the XG?

    The XG is running, its LEDs indicators are OK and we have some internal servers wich we access from the WAN through the Sophos that are currently available.

    I'm able to ping to the XG too.

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