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18.5 MR2 fails on my XG86w

Hello

Yesterday i installed 18.5 MR2 on my XG86w, after that I had no more a network connection to my applicance. I could not connect anymore by internet and LAN, and sophos central says my firewall is offline. So i had to connect by using putty and a serial connection. Connection was succesful, but when I press on the network settings, it says "Please try after some time. System is initializing ". But it did not after waiting 12 hours.

So now I had to reset to 18.5 MR1 by putty advanced console. I hope this sends my firewall back to life.

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Vishal_R over 2 years ago in reply to AussieTom +1 suggested

Hi AussieTom : Thank you for reaching out to the Sophos community team. Ideally, an upgrade to V18.5 MR2 is supported for XG 86/86w. Was the appliance able to give shell prompt properly in normal mode…

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0 AussieTom over 2 years ago

Additionally, after the update the appliance did also not blink blue anymore. Somehow it sent my XG in a failed state. It seems like the 18.5 MR2 is not compatible with my XG86w, the reboot was succesful and my firewall works again with 18.5 MR1.
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0 Vishal_R over 2 years ago in reply to AussieTom

Hi AussieTom: Thank you for reaching out to the Sophos community team. Ideally, an upgrade to V18.5 MR2 is supported for XG 86/86w. Was the appliance able to give shell prompt properly in normal mode after upgrade to V18.5 MR2? Also For system initializing, failing may have different causes which may require investigation with a support ticket.

Also please ensure that disk partitions are not near too full when you are trying to upgrade the appliance. (#df -kh) to avoid any such problem.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
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0 Vishal_R over 2 years ago in reply to AussieTom

Hi AussieTom: Thank you for reaching out to the Sophos community team. Ideally, an upgrade to V18.5 MR2 is supported for XG 86/86w. Was the appliance able to give shell prompt properly in normal mode after upgrade to V18.5 MR2? Also For system initializing, failing may have different causes which may require investigation with a support ticket.

Also please ensure that disk partitions are not near too full when you are trying to upgrade the appliance. (#df -kh) to avoid any such problem.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
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0 AussieTom over 2 years ago in reply to Vishal_R

Thank you for your reply. Disk usage is low in my case.

>Was the appliance able to give shell prompt properly in normal mode after upgrade to V18.5 MR2?

I am sorry, what is meant by normal mode? I connected by using putty and serial connection, I could log into the appliance and access the console menu. Although the network status I could not retrieve, it stated it would be under initialization. I used reboot fw 1 to reboot back to the other firmware version. After reboot everything worked again as before.
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