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Sophos Connect Just Spins (Doesn't Connect) Windows Machine

Elizabeth Owen

Hi!

I'm having an unusual issue with only a handful of users. When they try to connect to VPN via Sophos Connect it just sits there and spins (and never connects).

So far I've

- uninstalled Sophos Connect 

- re-downloaded their profile and connected with that

- Verified that the initial attempt does hit our firewalls (if I put a wrong password in, it tells me it cannot authenticate the user)

I'm at a loss of what to do now - it doesn't affect everyone, just a few people.



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    I have had a similair problem.

    For me the problem was with the password.

    If your password has a ' ' (space) or a '\' (blackslash) char within the password, i see the same behaviour.

    You can even test this even with a fake username or password.

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  • 0

    I have had a similair problem.

    For me the problem was with the password.

    If your password has a ' ' (space) or a '\' (blackslash) char within the password, i see the same behaviour.

    You can even test this even with a fake username or password.

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